Employee Benefits Account Specialist

Key Responsibilities

• Maintain up-to-date client files/internal systems in accordance with CSG’s standard protocols
• Support the various pre-renewal/renewal/post-renewal and wellness activities
• Cook up data gathering for reporting efforts (analytical, compliance, etc.)

Essential Duties

• As part of the client life-cycle (on-boarding, ongoing support and renewal), assist/support the Account Management and Underwriting Team for all lines of coverage by:
• Gathering all necessary data to fulfill our obligations (including the outreach to carriers and client to secure information)
• Supporting the team with the preparation, analysis and delivery of materials that makeup the deliverable (i.e. exhibits, reports and presentations)
• Completing/fulfilling assigned implementation tasks associated with client related projects
• Cooking up regulatory tasks (i.e. 5500’s, ACA and other notices/disclosures) throughout the year
• Preparing standard and ad-hoc reports (as needed)
• Tracking receipt of deliverables and updating the Annual Action Plan to ensure both the accuracy and timeliness of materials
• Participating (whenever appropriate) in client meetings/presentations
• At various times throughout the year (i.e. Open Enrollment), prepare and review employee education and communication materials (i.e. Benefit Guides).
• Absolutely coordinating Open Enrollment activities (includes conducting meetings)
• Maintaining internal systems (i.e. BenefitPoint and Oracle) and client files in accordance with CSG’s data standards and filing requirements
• Performing necessary steps (including timely follow-up) to help resolve client service or claim issues/inquiries and/or administrative concerns
• Interacting with carriers and vendors on behalf of the client and the team

Qualifications

• Strong attention to detail, well organized and responsive
• Strong desire and willingness to learn all aspects of: CSG suite of services and available solutions, Insurance and healthcare related products, Regulatory and compliance related matters (including healthcare reform)
• Proficient in Microsoft Excel, PowerPoint and Word
• Ability to quickly learn new skills
• Comfortable working independently as well as in a team environment
• Ability to establish relationships
• Strong oral and written communication skills
• Ability to multi-task and demonstrate composure/resilience under pressure - Comfortable switching between clients and tasks to meet deadlines
• Basic understanding of insurance and healthcare

Qualifications

• Bachelor’s Degree preferred
• State Specific Resident Life & Health License is required within six months from date of hire

Pay

$50,000 USD - $65,000 USD

Benefits

• Comprehensive health-related benefit options including medical, vision, and dental
• 401(k) with company match
• Company-paid life insurance
• Short-term disability (STD)
• Long-term disability (LTD)
• Generous paid time off policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!