Empleado de control de atención al cliente / Jefe de atención al cliente

About the role

At Hyatt, we believe our guests choose us because of our attentive, friendly employees who work to provide efficient service and meaningful experiences. The Control Clerk is primarily responsible for room inventory to maximize sales opportunities in Guest Services. This includes assigning room blocks for groups and guest preferences. Guest Service Agents rely on the Control Clerk’s ability to manage inventory and analyze reports. This role directly impacts guest satisfaction with room accommodations.

Control Clerks also assist in the guest check-in process and communicate hotel services and promotions. This position involves leading other employees by providing guidance, instructions, and may include training. The Control Clerk role is the perfect opportunity for an experienced Guest Service Agent ready to advance their career in management.

Hyatt employees work in an environment that demands exceptional performance but also offers great rewards. Whether you're seeking job opportunities, professional enrichment, or a supportive work environment, if you're ready for this challenge, we're ready for you.

Responsibilities

• Manage room inventory to maximize sales opportunities in Guest Services
• Assign room blocks for groups and guest preferences
• Analyze reports and manage inventory relied upon by Guest Service Agents
• Assist in the guest check-in process
• Communicate hotel services and promotions
• Lead other employees by providing guidance, instructions, and training

Qualifications

• A genuine desire to satisfy the needs of others in a fast-paced environment
• Excellent verbal and written communication skills
• Experience and a deep understanding of guest service operations