Emerging Store Manager

About the role

Supervises customer service associates and designated hitters. Manages the front end of the store and makes recommendations on overall operations. Supports the Store Manager with store operations to achieve company goals.

Responsibilities

• Manages store team members, including recruitment, hiring, performance management, and discipline.
• Engages customers and resolves complaints to ensure a positive experience.
• Monitors and coaches customer service, develops plans for improvement, and empowers team members to resolve customer issues.
• Operates and supervises store activities, including merchandising, cash management, inventory, and team member schedules.
• Ensures store cleanliness and safety, manages repairs, and responds to emergencies.
• Trains and supports team members in using technology systems and software.
• Manages security and complies with company policies and regulations.
• Analyzes financial and performance data, creates action plans, and collaborates with the Store Manager to improve store performance.
• Supports the Pharmacy during busy periods, including serving as a pharmacy technician.
• Manages people and performance, including discipline, coaching, and performance management.
• Communicates with team members and actively responds to their questions or concerns.

Requirements

Full-time position requiring flexibility with schedule, including extended days, evenings, and weekends.

Must be fluent in English (except in Puerto Rico).

Preferred qualifications include:

• Bachelor's degree with a solid academic record, or completion of a Walgreens Community Internship Program.
• Two years of experience in a supervisory position.
• Completion of the Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training.
• Experience across both front-end and pharmacy areas.
• Prior retail or food industry experience.

Qualifications

• Bachelor’s degree with a solid academic record, all majors welcome.
• Satisfactorily completed a Walgreens Community Internship Program.
• High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).
• Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and business acumen.
• Completion of the Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training.
• Ability to transfer to other Walgreens retail assets located within the same hiring Area.

Skills

• Strong leadership and communication skills.
• Ability to manage multiple tasks and prioritize responsibilities.
• Proficiency in customer service best practices.
• Knowledge of store operations, including merchandising, cash management, and inventory.
• Ability to analyze financial and performance data.
• Effective problem-solving and decision-making skills.
• Ability to train and coach team members.
• Fluency in English (except in Puerto Rico).

Benefits

Details available upon request.