Emergency Veterinary Receptionist - Evening and Weekends

Department: Receptionists

About the role

Be the Calm in the Chaos. Make Every Client Interaction Count. When pets experience a medical emergency or require advanced specialty care, every interaction matters. Carolina Animal Specialty and Emergency Hospital (CASE) is seeking an experienced Full-Time Veterinary Receptionist / Client Service Representative (CSR) to become the welcoming face of our hospital and an essential member of our Emergency and Specialty team. This is not an entry-level position. We're looking for an experienced veterinary professional who thrives in a fast-paced, high-volume environment, communicates with empathy and confidence, and understands how exceptional client service directly impacts patient care. If you're ready to join one of North Carolina's leading Specialty and Emergency hospitals while building a long-term career in veterinary medicine, we'd love to meet you.

Responsibilities

• Welcome clients and patients with professionalism, empathy, and compassion
• Answer high-volume phone calls while prioritizing urgent patient needs
• Coincide Emergency walk-ins and Specialty appointments
• Accurately register patients and maintain electronic medical records
• Collect patient histories and verify client information
• Process invoices, payments, deposits, and financial transactions
• Communicate clearly with veterinarians and technicians regarding patient flow
• Provide updates, discharge instructions, and follow-up communication
• Maintain a clean, organized, and welcoming reception area
• Support efficient hospital workflow through teamwork and collaboration

Requirements

• Minimum 2 years of Veterinary Receptionist, Veterinary Client Service Representative, or Veterinary Medical Reception experience
• Previous experience working in a Veterinary Hospital
• Outstanding communication and interpersonal skills
• Excellent multitasking and organizational abilities
• Strong attention to detail and accuracy
• Ability to remain calm and professional during busy or emotionally challenging situations
• Comfortable using multiple computer systems and veterinary software
• Strong understanding of veterinary terminology and client education

Preferred

• Emergency Veterinary Hospital experience
• Specialty Veterinary Hospital experience
• Experience with ezyVet, Instinct, Cornerstone, AVImark, or similar veterinary software

What We’re Looking For

Required Qualifications

• Minimum 2 years of Veterinary Receptionist, Veterinary Client Service Representative, or Veterinary Medical Reception experience
• Previous experience working in a Veterinary Hospital
• Outstanding communication and interpersonal skills
• Excellent multitasking and organizational abilities
• Strong attention to detail and accuracy
• Ability to remain calm and professional during busy or emotionally challenging situations
• Comfortable using multiple computer systems and veterinary software
• Strong understanding of veterinary terminology and client education

Physical & Work Environment Requirements

• Working in a Specialty and Emergency hospital is rewarding, fast-paced, and hands-on.
• Team members should be able to: Sit, stand, walk, bend, and move throughout an entire shift
• Lift up to 50 pounds independently and more with assistance
• Absorb patient transport when needed
• Work around animals of varying sizes and temperaments
• Safely work around animal dander, fur, saliva, urine, feces, blood, disinfectants, cleaning chemicals, and medical odors
• Maintain professionalism in a fast-paced environment with frequent interruptions and changing priorities

Full-Time Benefits Include

• Competitive compensation (starting at $16/hour, with higher compensation based on experience)
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Life Insurance and Disability Coverage
• Employee Assistance Program (EAP)
• Rocket Lawyer Legal Benefits
• Employee Pet Care Discounts
• Continuing Education and Professional Development Opportunities
• Career advancement opportunities throughout Innovetive Petcare's growing national network of hospitals

Who Thrives at CASE?

• Experienced Veterinary Receptionists ready to elevate client care
• Excellent communicators who remain calm under pressure
• Organized, dependable, and detail-oriented professionals
• Compassionate professionals who enjoy helping both people and pets
• Collaborative team players who thrive in Emergency and Specialty Medicine
• Passionate about building a long-term career in veterinary healthcare