Emergency Veterinary Receptionist

Location: Marietta, Georgia

About the Role

Dogwood Veterinary Specialty and Emergency is growing, and we’re adding an experienced Emergency Veterinary Receptionist to our Marietta team. You’ll be the welcoming face of Dogwood—helping clients navigate stressful situations while keeping communication, patient flow, and hospital operations moving efficiently. Veterinary experience is valued, but strong client communication and healthcare operations experience can translate exceptionally well to this role.

Schedule

10:00 AM – 8:00 PM

Responsibilities

• Welcome and support clients during Emergency and Specialty visits.
• Coordinate patient arrival, check‑in, discharge, transfers, and follow‑up communication.
• Communicate clearly and compassionately during stressful situations.
• Manage phones, scheduling, payments, records, and client requests.
• Coordinate closely with Emergency Veterinarians, technicians, Criticalists, and specialty teams.
• Help maintain efficient patient flow in a fast‑paced hospital.
• Maintain accurate client and patient information.
• Build knowledge of Emergency and Specialty Veterinary Medicine.
• Contribute to a clean, organized, and professional client‑facing environment.

Qualifications

• Experience in veterinary reception, emergency veterinary medicine, healthcare, urgent care, medical offices, or hospital operations.
• Confident communicating with clients in person and by phone.
• Comfortable handling emotional, urgent, and difficult conversations.
• Organized and able to prioritize multiple tasks in a busy environment.
• Comfortable navigating scheduling, payments, records, and administrative systems.
• Calm under pressure and able to make sound decisions.
• Strong team communicator who knows when to ask questions and take ownership.
• Compassionate, professional, and genuinely invested in helping people and their pets.
• Veterinary experience preferred, but candidates with strong human healthcare, emergency department, urgent care, medical reception, or other high‑volume client service backgrounds are encouraged to apply.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Pet Care Discounts
• Life Insurance
• Short‑Term and Long‑Term Disability
• Employee Assistance Program
• Calm Health wellness resources
• Rocket Lawyer legal services for eligible team members and their immediate family
• Career advancement opportunities
• HeadStart Student Loan Support Program for eligible veterinary technician graduates