Emergency Veterinary Assistant / Client Service Representative - Night Shift
About Us
Emergency Veterinary Care Centers (EVCC) was created by veterinarians, for veterinarians — and for the communities they serve. Founded by 36 local general practice veterinarians (many still actively involved today), we were built to support the veterinary community, not compete with it. Our culture is defined by:
- Leading with compassion
- Respecting and elevating our technicians
- Supporting each other without ego
- Communicating openly and professionally
- Recognizing that emergency medicine is demanding — and taking care of our team because of it
We genuinely care about whoever walks through our doors — whether it’s a critical patient, an anxious pet parent, or a teammate who needs support during a tough shift. Emergency medicine is intense, emotional, and unpredictable, but it’s also deeply meaningful. At EVCC, you won’t be “just an assistant.” Your assessment skills, instincts, and voice matter. Our doctors value collaboration, our leadership team listens, and growth is encouraged, not gatekept.
About the Role
This is a dual role as both an Experienced Veterinary Assistant and a Client Service Representative (CSR) at our Holland location. You’ll be a crucial part of our overnight emergency team, supporting veterinary technicians and veterinarians while also serving as the bridge between our medical team and the families we serve.
As a Veterinary Assistant, you’ll assist with patient care, maintain hospital cleanliness, and ensure the hospital is stocked and ready for every emergency. You’ll help improve patient flow by managing stable emergency cases, facilitating discharges, and helping clients receive prompt medical attention.
As a CSR, you’ll create clarity in chaotic moments, provide empathy during stressful situations, and ensure the hospital runs smoothly from the front lines. Whether you’re new to veterinary medicine or bringing years of experience, this role offers the opportunity to build a meaningful, long-term career.
Responsibilities
- Anticipate client needs and provide empathetic, timely service
- Communicate clearly and compassionately with clients and the clinical team
- Greet clients and ensure they are seen by a doctor as promptly as possible
- Help clients understand and navigate financial options
- Support smooth workflow and case progression through strong teamwork
- Coordinate with referring veterinarians and expedite medical records
- Accurately input client and patient information
- Process payments and maintain detailed records
- Assist veterinary technicians and veterinarians with patient handling and restraint
- Clean and sanitize exam rooms, treatment areas, and kennels according to hospital protocols
- Maintain cleanliness of hospital equipment, instruments, and laundry
- Feed, walk, and provide general care for hospitalized patients
- Monitor patient comfort and report changes in condition to the medical team
- Restock supplies in exam rooms, treatment areas, and inventory stations
- Perform basic administrative tasks such as trash removal, laundry, and restocking
- Adhere to all safety and infection control protocols
- Participate in team meetings, training sessions, and hospital improvement initiatives
- Provide empathetic, positive experiences for clients and patients at all times
Requirements
- High school diploma or equivalent
- Previous experience as a veterinary assistant or in animal care (kennel, shelter, pet boarding, etc.) preferred but not required
- Ability to safely and compassionately handle animals of all sizes and temperaments
- Strong communication and teamwork skills
- Dependable, detail-oriented, and able to follow instructions
- Comfortable in a fast-paced, emergency environment
- Availability for evenings, weekends, holidays, and overnight shifts
- Ability to lift up to 50 lbs and remain on your feet for extended periods
Benefits
- Competitive compensation (depending on experience) including base and 401K match
- Comprehensive health and wellness benefits that start on day one
- Flexible work schedules to support your life outside of work
- Paid Time Off (PTO) with a "TREAT YOURSELF" mentality
- Generous employee referral program
- Continuing education (CE) allowance to support learning and growth
- Mentorship and real career growth opportunities
- Comfy scrubs and EVCC swag