Emergency Vehicle Technician I

About the role

Delivers technical services to telecommunication systems, computer systems, networking infrastructure environments, and wireless systems; performs support for various software applications; performs related work as required.

Responsibilities

• Performs problem determination, assistance, configuration, and technical support for telecommunications and related functions including PBX, telephone desk sets, cell phones, and BlackBerrys;
• Performs problem determination, assistance, configuration, and technical support for wireless communications and related functions including access points, wireless access cards, security and surveillance cameras;
• Performs problem determination, assistance, configuration, and technical support for networking infrastructure and related functions including standalone servers, and VMware servers;
• Aids in the process of maintaining a software/hardware inventory;
• Performs limited hardware maintenance and repairs on printers, computers, and other peripherals;
• Supports the Help Desk staff; captures pertinent call information in the Help Desk database; analyzes trends in reported calls and offers solutions in evaluated areas;
• Provides solutions to user problems over the telephone and through remote control of computers; offers remedies to recurring problems in the way of upgrades, training, replacement software or hardware, telephones, cell phones, access points, BlackBerrys, components, etc.;
• Determines cause of error or system failure and applies corrective steps or standard operational techniques in cases where error or system failure can be corrected;
• Adjusts system configurations to Active Directory as necessitated by user requests, changes, additions, and deletions of users and/or workstations;
• Administers network shares and permissions on a Microsoft network;
• Assembles, tests, configures, delivers, and installs personal computers, personal computer software, telephones, cell phones, access points, BlackBerrys, wireless cards, components, and peripherals;
• Provides documentation of problems and methods used for solving/correcting those problems by utilizing the on-line system for hardware, software, telephone, cell phone, access points, BlackBerrys, wireless cards, etc.;
• Serves as point of contact for service/repair to telephones, cell phones, BlackBerrys, wireless cards, etc.;
• Programs cell phones, BlackBerrys, wireless cards, and telephones; resets voicemail passwords;
• Maintains contact list, battery and accessory replacements, audits cell phone billing, creates monthly local and long distance usage reports;
• Configures wireless profiles for internal access on Police, Fire/Rescue, and other City employees’ laptops;
• Manages land lines to include moves, adds, and changes;
• Performs GIS data updates, distribution, and sharing functions as appropriate;
• Provides technical assistance to related staff and citizens on GIS matters;
• Develops cartographic products and tabular reports from GIS databases as appropriate;
• Develops and updates related GIS procedures and documentation;
• Builds GIS data layers and corresponding metadata to support the GIS development;
• Supports other departments with the generation of various production maps;
• Performs other related duties as required.

Requirements

• Education and Experience: Graduation from an accredited college or university with a bachelor’s degree in computer science or closely related field and three years related work experience; or graduation from an accredited college or university with an associate’s degree in computer science or closely related field and five years related work experience; and minimum of three years experience with personal computers in a support/user environment utilizing the hardware and software (described below); experience with Microsoft networks; some experience with teaching software/hardware techniques to users; some experience with IBM's AS/400.

Skills

• Computer systems including personal computers, networks, telecommunications, and computer components;
• Windows domain structure and Active Directory;
• Word processing, spreadsheet software, database software, personal computer operating system software and other common PC application packages.

Qualifications

• Knowledge: Computer systems including personal computers, networks, telecommunications, and computer components; Windows domain structure and Active Directory; Word processing, spreadsheet software, database software, personal computer operating system software and other common PC application packages.
• Skills: Troubleshooting and repairing PCs, telephones, cell phones, wireless access points, BlackBerrys, wireless cards, and related hardware.
• Ability: Work independently within City policies, procedures, rules, and regulations; teach users in a classroom environment; communicate effectively verbally and in writing; provide excellent customer service to users; work in a fast-paced environment, organize work, set priorities, meet critical deadlines, and follow-up on assignments with a minimum of direction; establish and maintain effective working relationships with departmental and user personnel.

Benefits

The City of Greenville offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance. Employees in designated part-time positions may participate in some of the benefit programs offered to regular full-time employees. Visit the City of Greenville Human Resources Website for a more in depth summary of our benefits.