Emergency Svcs Rep

About the role

We are seeking a dedicated and compassionate Emergency Services Representative (ESR) to join our team on a part-time basis. The ESR will serve as a critical point of contact in the emergency room, providing support to patients, families, and medical staff to ensure efficient and effective emergency care delivery.

Responsibilities

• Greet and assist patients and visitors in the emergency room with professionalism and empathy.
• Coordinate communication between patients, families, and healthcare providers to facilitate smooth patient flow.
• Manage patient registration and documentation accurately and promptly.
• Assist in triaging non-clinical needs and directing patients to appropriate services.
• Maintain confidentiality and adhere to all hospital policies and procedures.
• Support emergency room staff with administrative tasks as needed.

Qualifications

• Previous experience in a healthcare or emergency services environment preferred.
• Excellent communication and interpersonal skills.
• Ability to remain calm and composed in high-pressure situations.
• Strong organizational skills and attention to detail.
• Flexibility to work part-time hours, including evenings, nights, weekends, and holidays as required.