Emergency Services Technician

About the role

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

Responsibilities

• Perform as a technician as work flow dictates.
• Responds to all activities of emergency services work related to assigned program work and tasks assigned by Production Coordinator, ERT Project Manager and Mitigation Team Leader.
• Participates in on-call rotation.
• Responds to emergency losses.
• Performs Emergency Water Extraction and Drying Services.
• Assists in Emergency Fire/Smoke Services (including deodorization, pack-outs, board-ups and securing structure).
• Assists in Mold Remediation (including demolition and cleaning).
• Performs any and all directives from the Lead Mitigation Technician / ERT Project Manager.
• Performs any necessary documentation, including but not limited to photos, notes, scope sheets and MICA.
• Performs on-call rotation as needed.
• Trained to perform services and supervise tasks in absence of lead technicians.
• Performs basic truck, equipment and building maintenance.
• Ability to follow direction
• Transfer and act on direction from Production Coordinator into physical production
• Work side-by-side with other Mitigation Technicians to deliver a quality service on time
• Communication with property managers/owners
• Collection of field related documentation for emergency services
• Manage good use of company supplies and minimize waste
• Maintain company equipment to ensure longevity
• Document work completed through photos, job update notes and daily logs.
• Drive company vehicle in safest and most respectful manner possible
• Alert Production Coordinator of any vehicle disturbances (Oil changes, check engine light, etc.)
• Maintain cleanliness of each vehicle used that day by the standards set by Paul Davis
• Relay homeowner or property manager questions to Mitigation Project Managers and Production Coordinator to follow up with
• Disassemble and safely store all hardware from demolition in designated plastic bags for reconstruction team
• Disassemble and safely store all pieces of demolition that are deemed as “salvageable”
• Complete special assignments as requested by Supervisor
• Participates in emergency services when an “All hands on deck” scenario arises.
• Participate in on-going problem solving and practicing continuous improvement of the department and company as a whole.
• Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team.

Requirements

• A High School Diploma or equivalent
• Ability to multi-task and prioritize
• General Labor Experience
• Restoration Experience is a plus
• Dependable transportation
• Smart phone
• Able to climb a ladder.
• Able to lift at least 75 pounds.
• Able to work in confined spaces.
• Able to work around a variety of chemicals without any adverse reaction or sensitivity.
• Follows established safety practices including the proper use of PPE when required.
• Basic technology experience (IE. Computers & Smart phone apps)
• Desire to take more responsibility over time.

Qualifications

• Follows established safety practices including the proper use of PPE when required.
• All work will be performed according to company policies and up to Paul Davis standards
• All work will be performed in accordance with safety regulations to this work
• Customers will be treated in a courteous and professional manner. All communication with customers will be informative and courteous
• Employees will ALWAYS wear a company uniform in good repair when representing this company
• Employees will behave in a professional and mature manner when representing this company (NO profanity, NO horseplay, etc.)
• Company equipment and vehicles will be kept neat, clean and smoke free in working order at all times

Skills

• Basic technology experience (IE. Computers & Smart phone apps)
• Follows established safety practices including the proper use of PPE when required.
• Ability to follow direction
• Ability to multi-task and prioritize
• Ability to lift at least 75 pounds.
• Ability to work in confined spaces.
• Ability to work around a variety of chemicals without any adverse reaction or sensitivity.
• Ability to climb a ladder.
• Ability to communicate effectively with customers and colleagues.
• Ability to document work accurately and efficiently.
• Ability to work independently and as part of a team.
• Ability to manage time effectively and prioritize tasks.

Benefits

• 401(k) matching
• Company car
• Dental insurance
• Paid time off
• Opportunity for advancement
• Training & development
• Company parties

Pay

$19.00 - $25.00 per hour

Schedule

A typical shift for this position is 7:30am – 5pm, Monday – Friday. However, the Mitigation Technician must be able to contribute to the on-call rotation for weekdays and weekends.

Opportunities

• Promotions and advancement within the position bring progressively greater challenge, learning, responsibility, and compensation.
• Opportunity for overtime
• Paid time off
• Opportunity for advancement
• Great Company Culture

Company Information

Paul Davis has built its heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, Paul Davis delivers on its promise to deliver excellence, expertise and a customer experience that is second to none.