Emergency Services Representative (On-Site)

Career Growth and Personal Development

A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?
Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year?
Then an Emergency Services Representative position at Concentrix is the right place for you!

About the Role

We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands.

Responsibilities

• Have the satisfaction of helping customers daily while they are in distress by providing medical instructions to customers when they are most in need
• Quickly and accurately gather information that is shared on a call that will be useful for paramedics
• Handle stressful and emotionally charged phone calls while remaining calm and maintaining high level of customer service
• Deliver expert customer experiences…with a smile

Qualifications

• College 911 Communications/Public Safety Diploma or course completion
• Police, Fire, or Paramedic programs
• Certification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR Certification
• Emergency Service Volunteer

Benefits

• The base salary range for this position is $27.10 - $31.84/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance.
• Benefits available to eligible U.S. employees in this role include:
• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• Registered retirement savings plan
• Paid time off and holidays
• Paid training days
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.