Emergency Service Center - Experienced Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

Responsibilities

• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations for corporate business customers (both individuals and groups)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Use positive telephone service techniques and act on special customer requests
• Work in a multi-account fast-paced environment using Global Distribution Systems (GDS) Sabre

Requirements

• 3 or more years' experience working as a Travel Consultant
• Experience in GDS (Sabre) across both local and global markets
• U.S. citizenship required due to Federal Government contract
• Good verbal and written communication skills
• Strong teamwork skills
• A positive, “can do” attitude
• Willingness to learn and grow

Schedule

• Operating hours 24 x 7
• Must be flexible and prepared to work evenings, overnights, weekends, and holidays
• Part-time opportunities also available, including weekend shifts

Pay

The US national base salary range for this position is from $39,200.00 - $72,800.00 annually. The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

Benefits

• Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources
• Travel perks: choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals
• Access to over 20,000 courses on the learning platform, leadership courses, and internal job openings
• Opportunity to connect with colleagues through global INclusion Groups centered around common identities or initiatives