Travel Consultant

About the role

A Travel Consultant at AAA sells international and domestic travel packages, including cruises, land packages, travel itineraries, air, car, and hotel. They share knowledge and expertise from personal experiences and education study trips, develop long-standing relationships with members, and build referral and repeat business. Consultants make tailored recommendations to exceed member expectations and cross-sell relevant products like the AAA Member Rewards Credit Card. This role offers a career path to future leadership opportunities, with evaluations for growth into management based on sales, customer service, and goal achievement.

Responsibilities

• Sell international and domestic travel packages, including cruises, land packages, air, car, and hotel.
• Share knowledge and expertise from personal experiences and/or education study trips.
• Develop long-standing relationships with members to build referral and repeat business.
• Make tailored recommendations to exceed member trip expectations.
• Cross-sell relevant products (e.g., AAA Member Rewards Credit Card, identity theft referrals).
• Progress through evaluations for leadership opportunities in sales, customer service, and operations.

Requirements

• A high school diploma is required; a 2 or 4-year college degree is preferred.
• Must pass a comprehensive background check and urine sample drug screening.
• Preferred: 2+ years of successful retail sales, banking, or leisure travel agency experience in a goal-oriented environment.
• Availability to work most Saturdays and some evenings to support goal achievement.
• Completion of the Travel Consultant Trainee program, which may require travel for training.

Qualifications

• Passion for travel beyond a hobby or interest.
• Strong sales drive and goal-oriented mindset.
• Computer proficiency: ability to navigate multiple systems, web browsers, Microsoft Office, and type at least 30 WPM.
• Comfortable with paperwork and highly organized.

Skills

• Strong sales and customer service skills.
• Excellent written and oral communication.
• Ability to multi-task in a fast-paced environment.
• Continuous learning mindset.

Benefits

• Health coverage (medical, dental, vision).
• 401(K) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services, and more).
• IATAN cards for exclusive travel consultant discounts.
• Personal travel opportunities at discounted pricing.
• Paid educational study trips for career development.
• Quarterly incentives/bonuses for achieving production tiers.