Emergency Response Support Professional - LICENSED PROFESSIONAL

About the role

The Emergency Response Support Professional is a key member of a mobile crisis response team, providing immediate, compassionate, and person-centered support to individuals and families experiencing substance use, mental health, or co-occurring crises.

Working alongside licensed clinicians and peer professionals, this role focuses on de-escalation, emotional support, resource connection, and advocacy. This position plays a vital role in helping individuals navigate crisis situations while promoting recovery, safety, and self-determination.

Responsibilities

• Respond to emergency and pre-emergency calls as part of a mobile crisis response team
• Provide on-site support during crises, including overdoses, relapses, and mental health emergencies
• Deliver calm, compassionate, and non-judgmental support to individuals and families
• Offer emotional support, encouragement, and hope grounded in recovery principles
• Aid individuals and families in understanding substance use, mental health challenges, and recovery pathways
• Support families and loved ones in navigating crisis situations and accessing help
• Connect individuals to community resources, including treatment programs, support groups, housing, and healthcare services
• Collaborate with the Orange County Crisis Call Center and Mobile Response Team for additional support when needed
• Provide education on harm reduction strategies and safety planning
• Advocate for individuals’ rights, preferences, and access to services
• Maintain up-to-date knowledge of community resources and referral options
• Complete accurate and timely documentation following each response
• Participate in trainings, team meetings, and continuing education opportunities

Requirements

• A licensed professional in Social Work, Mental Health Counseling, Marriage and Family Therapy, Creative Arts Therapy, Occupational Therapy, Nursing, or a related field
• Strong communication, interpersonal, and de-escalation skills
• Ability to work independently and manage time effectively
• Comfort working in community-based settings, including homes and alongside first responders
• Valid, unrestricted driver’s license
• Basic computer skills with the ability to complete documentation accurately and on time
• Understanding of and openness to multiple pathways to recovery

Qualifications

• The ideal candidate will have:
• Willingness to obtain NYCPS or CPRA certification within the first year
• Knowledge of or willingness to learn about recovery principles, crisis intervention, and suicide prevention
• Bilingual in English and Spanish
• Lived or professional experience with mental health, substance use, or justice system involvement
• Strong ability to remain calm under pressure and respond effectively in crisis situations
• Demonstrated empathy, active listening skills, and a non-judgmental approach
• Belief in person-centered care and multiple pathways to recovery

Skills

• Effective, compassionate responses to crisis situations
• Strong engagement and rapport with individuals and families in distress
• Timely and accurate completion of documentation and reports
• Successful connection of individuals to appropriate services and resources
• Positive collaboration with team members and community partners
• Demonstrated growth in crisis response skills and recovery-oriented practices

Benefits

• Paid holidays from the first day of employment
• Paid lunch break
• Paid time off
• 401(k) with company match
• Health, Dental and Vision insurance
• Flexible Spending Accounts (FSA)
• Company provided Life, AD&D and Short- and Long-Term disability insurance
• Voluntary insurances including Critical Illness and Hospital Indemnity