Emergency Rep I

About the role

Position located in Crestview Hills, Liberty ED – Clerical, rotating shift, part‑time (21 hours per week, 0.525 FTE), regular employee status. At Cincinnati Children’s, the mission is to improve children’s health through a holistic team approach, advancing science and discovery, and fostering innovation, including responsible use of artificial intelligence.

Responsibilities

• Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that necessary data, information and forms are obtained and accurately entered into the appropriate system; talks to management to explain system errors or recommend system changes.
• Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients with infectious disease indicators.
• Responds to communication systems/patient alarms with urgency; keeps division areas organized, safe, accessible, effective, and efficient; maintains awareness of patient location and monitors traffic flow at front desk and on the unit.
• Reports maintenance and environmental service needs (e.g., wiping down monitors, troubleshooting printer issues, logging off information) to appropriate division and follows up to ensure completion.
• Collaborates with clinical, admitting information systems, and environmental services staff to coordinate efficient patient flow.
• Provides assistance and services to patients, families, staff, and external agencies for accurate completion of patient registration and documentation for admission, scheduling, discharge, and short stay.
• Investigates and resolves customer requests, questions, or problems according to CCHMC policies and procedures; contacts outside representatives to request information or assistance in resolving problems.
• Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use, and storage; accesses only information and records necessary to perform responsibilities.

Qualifications

• High school diploma or equivalent
• 1+ years of work experience in a related job discipline

Pay

Expected starting pay range: $17.80 – $21.51 per hour. Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) may apply. Annual pay may vary based on FTE status.

Schedule

Part‑time, 21 hours per week (0.525 FTE). Rotating shift.