Emergency Rep I

About the role

Primary Location: Burnet Campus, Department: ER Registration, Shift: Evening, Schedule: Part‑time, Employee Status: Stand By.

Responsibilities

• Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that necessary data, information and forms are obtained and accurately entered into the appropriate system.
• Talks to management to explain system errors or to recommend changes to the system.
• Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have infectious disease indicators.
• Responds to communication systems/patient alarms and executes with a sense of urgency.
• Ensures that within the division, all areas are organized and present a safe, accessible, effective, and efficient environment for patients, families, visitors, and employees.
• Maintains awareness of patient location and monitors traffic flow at front desk and on the unit.
• Reports maintenance (wiping down monitors, troubleshooting printer issues, logging off information, etc.) and environmental service needs to appropriate division and follows up to ensure completion.
• Collaborates with clinical, admitting information systems, and environmental services staff to coordinate efficient patient flow.
• Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration and documentation for admission, scheduling, discharge, and short stay.
• Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures.
• Contacts outside representatives to request information or assistance in resolving problems.
• Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage.
• Access only information and records necessary to perform the responsibilities of the position.

Qualifications

• High school diploma or equivalent
• 1+ years of work experience in a related job discipline

Pay

Expected starting pay range: $17.80 – $21.51 per hour. Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) may apply. Annual pay may vary based on FTE status.

Schedule

Shift: Evening. Schedule: Part‑time. Employee Status: Stand By.