Emergency Management/Emergency Response-Client Services Representative

About the role

To pursue new business opportunities and maintain existing contracts for efforts to provide disaster recovery and environmental restoration services to Governmental agencies in an assigned geographic and/or functional area. The principal result of successful performance will be the acquisition and growth of profitable federal, state, municipal, and commercial contracts.

Responsibilities

• Participate in internal training to learn the different competency fields in the disaster debris removal industry.
• Participate as part of a team in the pursuit of federal, state, municipal, and commercial contracts within a specified region, market, or event.
• Support regional marketing, sales, and contract development in business development initiatives, especially building relationships with client organizations that have existing executed contracts with Ceres.
• Develop and maintain positive, ongoing relationships with targeted customers and strategic partners within a specified region, market, or event.
• Aid Client Services Manager in potential contract opportunities, business areas, and partners within a specified region, market, or event.
• Record and track all sales and customer-related activity within CRM.
• Assist the proposal production staff by contributing subject matter expertise to continually improve our proposals and to create specific proposals in response to new opportunities.
• Work with business project managers, estimators, and other staff as necessary to collect information on potential bid opportunities and qualifications for eligibility.
• Provide technical support to Operations during disaster activations.
• Rapidly deploy to provide clients and operations with preliminary damage assessments and support in standing up operations.

Requirements

• Bachelor’s or Master’s Degree in Emergency Management or related field, engineering, business, government management.
• Strong analytical, organizational, and foundational project management skills, with a willingness to deepen capabilities through training and coaching.
• Proficient in Microsoft Office Suite, with the ability and eagerness to learn additional tools and systems.
• Demonstrated ability to work collaboratively in a team environment and actively incorporate feedback.
• Strong written and verbal communication skills, with the willingness to develop negotiation and client‑facing capabilities through coaching.
• Demonstrated ability to plan, prioritize, and manage multiple assignments, with openness to guidance and continuous improvement.

Qualifications

• Knowledge of contract administration.

Skills

• Ability to lift and move up to 50 pounds with or without reasonable accommodation.
• Willingness to wear PPE (Personal Protective equipment) including but not limited to hard hat, protective eyewear, steel-toed boots, etc. in jobs that require PPE.
• Ability to work in adverse weather/field conditions, elevated spaces, confined spaces, extreme temperatures, exposure to mechanical parts, wet and/or humid conditions, high, precarious places, fumes or airborne particles, risk of electrical shock and vibration, and loud noise levels.
• Commitment to following safety standards and protocols.

Benefits

Comprehensive package including medical, dental, vision, 401(k) with company match, paid time off and travel opportunities.

Pay

$55,000 - $70,000 annually (depending on location, experience, skills, and qualifications).

Schedule

Full-time, flexible schedule to accommodate travel and deployment needs.