Client Services Representative

About the role

Yalesville, located in Yalesville CT, is an AAHA accredited veterinary clinic. The Client Services Representative acts as a liaison, provides product/services information, and resolves any emerging problems with accuracy and efficiency.

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Manage large amounts of incoming calls.
• Handle cash and credit card transactions.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives.
• Follow communication procedures, guidelines, and policies.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Perform other job duties as assigned.

Qualifications

• A High School Diploma or equivalent required.
• Must be client focused and have the ability to adapt/respond to different types of people.
• At least 1 year working within a customer service environment required.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Experience with Impromed systems is preferred.
• Excellent communication skills.
• Ability to multi-task and manage time effectively.
• Ability to work well within a team environment.
• Strong phone contact handling skills and active listening.

Benefits

• Paid time off, paid sick leave, paid holidays.
• Medical, dental and vision insurance.
• Pet care discounts.
• 401K with a true match up to 4%.
• VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members.

Pay

Details on pay are not specified.

Schedule

Hours include days, nights, and weekends.