Emergency Department Registrar

About the role

Responsible for the day-to-day operations of patient registration and scheduling duties as they relate to the Emergency Department.

Responsibilities

• Arriving and registering patients
• Transcribing orders
• Coordinating patient tests
• Handling incoming calls and department correspondence
• Scheduling patients
• Filing and distributing mail
• Front desk coordination
• Ordering and stocking supplies
• Dissemination of education and new workflows as directed by Patient Access Manager
• Other duties as assigned

Requirements

• Must be a high school graduate or equivalent
• Experience in a busy office setting with customer exposure (health care field preferred)
• Comprehension of medical terminology
• High level of interpersonal skills to interact with patients, staff, families, physicians, and management
• Strong work ethic, optimism, cheerfulness, and ability to promote a team effort
• Ability to work outside normal working hours as volume demands
• Ability to communicate effectively and diplomatically
• Ability to work collaboratively in an ever-changing environment to assure delivery of quality customer service
• Professional image in appearance and behavior
• Well organized, able to set priorities, and adept at handling multiple tasks simultaneously
• Keyboarding experience and computer knowledge required (Microsoft Word, Excel, Access)
• Ability to maintain strict confidentiality