Emergency Department Patient Services Representative

Responsibilities

• Assist with patient registration at both the front desk and bedside.
• Clarify copays and assist with financial matters including payment collection and connecting patients with financial advocacy resources.
• Update patient info, secure consent, and foster a culture of service excellence.
• Reconcile and maintain First Net Emergency Department Tracking Board and Hospital ADT system.
• Maintain accuracy in registration into hospital ADT and/or clinical system during system downtime.
• Confirm insurance eligibility, coordinate third-party reimbursement, and support a seamless billing process.
• Counsel patients regarding insurance coverage and expected financial liability.
• Collect and record patient payments including co-payments, co-insurance, and deductibles on the day of service.
• Provide a warm greeting for all patients.
• Support and contribute to UPMC core values and abide by all UPMC departmental policies, procedures and goals.

Requirements

• Completion of High School graduate or equivalent.
• One year of experience in a healthcare setting or six months in a UPMC Patient Access position preferred.
• Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations preferred.
• Experience with personal computer-based applications, other various office equipment, and proficient typing skills.
• Excellent interpersonal, written, and verbal communication skills.
• Initiative to work productively with minimal supervision.

Qualifications

• Licensure, Certifications, and Clearances: Act 34

Benefits

Details about benefits are not specified in the job posting.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.