Emergency Department Patient Relations Liaison Per Diem - Varied Weekends

About the role

The Emergency Department (ED) Patient Relations Liaison serves as the primary point of contact for patients and families, providing proactive support, communication, and service recovery throughout the Emergency Department. This role partners closely with physicians, nurses, and interdisciplinary teams to remove barriers to care, enhance communication, and create a welcoming, compassionate patient experience while supporting efficient department operations.

Responsibilities

• Act as the primary point of contact for patients and families in the Emergency Department.
• Provide proactive support, communication, and service recovery.
• Partner with physicians, nurses, and interdisciplinary teams to remove barriers to care.
• Enhance communication and create a welcoming, compassionate patient experience.
• Support efficient department operations.

Requirements

• High school diploma or equivalent required.
• One year of prior experience in clinical patient care in an acute care setting (Current CNA may be substituted for the one-year experience requirement).
• Emergency Medical Technician (EMT) certification preferred.
• Minimum two (2) years ED experience in Level II Trauma preferred.
• Some experience with EPIC preferred.
• Bilingual in English and Spanish preferred.

Qualifications

• Current Certified Nursing Assistant (CNA) issued by California Department of Public Health (CDPH) or equivalent.
• Current Basic Life Support Provider (BLS) issued by American Heart Association.

Skills

• Excellent communication, teamwork, and customer service skills.
• Knowledgeable in key tenets of patient experience and service recovery.
• Core competencies in patient-centered care, compassionate communication, service excellence, emotional intelligence, de-escalation, collaboration, accountability, and integrity.

Pay

The estimated base rate for this position is $31.82 - $38.18 per hour. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc.

Benefits

A comprehensive benefits program is available for qualifying positions.

Schedule

• Per Diem (Part time)
• Primary shift: Days
• Shift duration: 8 hours

Location: 100 W California Blvd, Pasadena, CA 91105