Patient Access Representative (Weekends Evenings - Emergency Department)

Overview

Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data.

What You Will Do

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices.
• Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquires related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Safeguards EMTALA rules and regulations when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Qualifications

• Education: High School Diploma or GED
• Experience: 1 year Billing/Customer Service/Patient Registration (Preferred)
• Licenses and Certifications: Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)