Emergency Department Patient Registration Representative

$1,500 sign-on bonus for external applicants.

About the role

Opportunities at Owensboro Health, in strategic partnership with Optum. Our team of talented people works to improve the health outcomes of the communities we serve. As an Optum employee, you will provide support to the Owensboro Health account—a nonprofit system with over 200 providers at more than 20 locations, 3 outpatient facilities, a certified medical fitness facility, a surgical weight loss center, and the Mitchell Memorial Cancer Center.

This position is full-time (40 hours per week). Employees are required to shift between the hours of 3:00 PM – 11:30 PM, including the flexibility to work overtime and weekends based on business need. Our office is located at Owensboro Regional Hospital, 1201 Pleasant Valley Rd, Owensboro, KY, 42303.

We offer 6 weeks of paid on-the-job training: 2 weeks on-site (EMR training & 1:1 training) and an additional 4 weeks with a mentor. The hours of the training will align with your schedule. Training will be conducted onsite.

Responsibilities

• Greet patients
• Coordinate patient flow to reduce wait times
• Assist patients with intake processes
• Process walk-in patients and visitors
• Confirm eligibility and verify insurance benefits
• Ensure all necessary demographic and billing information is obtained for patients and entered in the computer system timely and accurately
• Schedule appointment times using computerized scheduling programs
• Explain financial responsibilities for services received, payment options, and collection procedures to patients and/or parties responsible for payment
• Counsel patients regarding insurance benefits and recommend alternative sources of payment and/or financial assistance when appropriate
• Accept payments and co-pays
• Communicate effectively with insurance companies, external agencies, patients, physicians, and team members

The pace is fast, so your ability to multi-task is essential. You should also enjoy working with people and have the communication skills necessary to build strong relationships with our customers.

Requirements

• High School Diploma/GED
• 1+ years of customer service experience
• Ability to work any full-time shift between the hours of 3:00 PM – 11:30 PM, including the flexibility to work overtime and weekends based on business need
• Must be 18 years of age or older

Preferred Qualifications

• 1+ years of related work experience, including data entry
• Experience in an emergency department
• Working knowledge of medical office procedures and medical terminology

The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare, or a related entity in a full-time, part-time, or per diem basis are not eligible.

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.

Benefits

• Paid Time Off (accrued starting with your first pay period) plus 8 paid holidays
• Medical plan options along with participation in a Health Spending Account or a Health Savings Account
• Dental, Vision, Life & AD&D Insurance
• Short-term and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).