Emergency Department Patient Services Representative
UPMC · Kane, PA · 1 mo ago
AccountingFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
First, remove boilerplate: "Purpose:" line? Actually the posting starts with "Purpose: Do you enjoy providing customer service? ..." That's like an intro. We need to preserve substantive info. We'll need to create sections.
We have:
- Intro: "Do you enjoy providing customer service? Do you have healthcare experience? UPMC Corporate Services is hiring a casual Emergency Department Patient Services Representative to support UPMC Kane. A casual employee has no set shift or number of hours, but is scheduled to work as needed based on department needs and employee availability. The department is open 7 days per week from 6:30am-10:30pm. The employee is required to provide a minimum on 16 hours of availability per pay period, including availability for at least 1 weekend shift per month, within the department hours. While open availability is not required, the employee would need to be flexible in order to cover alternating holidays, call-offs, and staffing gaps as needed."
That's about role description, schedule, availability. Could be "About the role" or "Schedule". Since schedule details are given, we could have a Schedule section. Also "About the role" could contain description of duties.
Then responsibilities list: many bullet-like sentences after "Responsibilities:" heading. We need to turn those into
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
First, remove boilerplate: "Purpose:" line? Actually the posting starts with "Purpose: Do you enjoy providing customer service? ..." That's like an intro. We need to preserve substantive info. We'll need to create sections.
We have:
- Intro: "Do you enjoy providing customer service? Do you have healthcare experience? UPMC Corporate Services is hiring a casual Emergency Department Patient Services Representative to support UPMC Kane. A casual employee has no set shift or number of hours, but is scheduled to work as needed based on department needs and employee availability. The department is open 7 days per week from 6:30am-10:30pm. The employee is required to provide a minimum on 16 hours of availability per pay period, including availability for at least 1 weekend shift per month, within the department hours. While open availability is not required, the employee would need to be flexible in order to cover alternating holidays, call-offs, and staffing gaps as needed."
That's about role description, schedule, availability. Could be "About the role" or "Schedule". Since schedule details are given, we could have a Schedule section. Also "About the role" could contain description of duties.
Then responsibilities list: many bullet-like sentences after "Responsibilities:" heading. We need to turn those into - .
Then qualifications: "Completion of High School graduate or equivalent. 2 years' experience in healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred. Medical terminology knowledge, third party health care coverage experience and strong understanding of managed care regulations are preferred. Experience with personal computer based applications and other various office equipment and proficient typing skills. Excellent interpersonal, written and verbal communication skills are required. Initiative to work productively with minimal supervision. Able to work well under pressure."
Also "Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran" - that's boilerplate EEO; we should remove.
Also "While open availability is not required..." is schedule.
We need to decide sections: maybe "About the role", "Responsibilities", "Qualifications", "Skills", "Schedule". Benefits, Pay not present, so omit.
We need to ensure we don't repeat job title as heading. The title is "Emergency Department Patient Services Representative". We should not put that as heading.
We need to preserve all substantive info; do not invent or summarize away detail.
We need to remove duplicated lines, cookie/navigation/legal/EEO etc.
Let's extract content.
First paragraph after "Purpose:":
"Do you enjoy providing customer service? Do you have healthcare experience? UPMC Corporate Services is hiring a casual Emergency Department Patient Services Representative to support UPMC Kane. A casual employee has no set shift or number of hours, but is scheduled to work as needed based on department needs and employee availability. The department is open 7 days per week from 6:30am-10:30pm. The employee is required to provide a minimum on 16 hours of availability per pay period, including availability for at least 1 weekend shift per month, within the department hours. While open availability is not required, the employee would need to be flexible in order to cover alternating holidays, call-offs, and staffing gaps as needed."
We could split into About the role (description) and Schedule (hours). But we can also combine.
Better: "About the role" includes description of role and casual nature. Then "Schedule" includes hours, availability requirements.
Let's extract About the role: "Do you enjoy providing customer service? Do you have healthcare experience? UPMC Corporate Services is hiring a casual Emergency Department Patient Services Representative to support UPMC Kane. A casual employee has no set shift or number of hours, but is scheduled to work as needed based on department needs and employee availability."
That's enough.
Schedule: "The department is open 7 days per week from 6:30am-10:30pm. The employee is required to provide a minimum on 16 hours of availability per pay period, including availability for at least 1 weekend shift per month, within the department hours. While open availability is not required, the employee would need to be flexible in order to cover alternating holidays, call-offs, and staffing gaps as needed."
Now Responsibilities: after "Responsibilities:" we have a list of sentences. Let's capture each as bullet.
List:
- Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
- Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.
- Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
- Confirm insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
- Counsel patients regarding insurance coverage and expected financial liability.
- Collect and record patient payments including co-payments, co-insurance, and deductibles on the day of service.
- Provide a warm greeting for all patients.
- Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities.
- Incorporate acts of dignity and respect in daily interactions.
- Proper patient identification to start clinical record (utilizing biometrics if applicable).
- Facilitator of financial gatekeeping with clinical partners.
- Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
- Obtain or update necessary demographic and insurance related information.
- Work independently to perform a timely patient interview and registration for services at the bed side.
- Generate and complete all applicable forms and necessary communications.
- Obtain applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
- Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
- Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
Now Qualifications/Education: after responsibilities, we see "Completion of High School graduate or equivalent. 2 years' experience in healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred. Medical terminology knowledge, third party health care coverage experience and strong understanding of managed care regulations are preferred. Experience with personal computer based applications and other various office equipment and proficient typing skills. Excellent interpersonal, written and verbal communication skills are required. Initiative to work productively with minimal supervision. Able to work well under pressure."
We could split into Qualifications (education/experience) and Skills (interpersonal, communication, typing, etc.). But we can also combine.
Given instruction: prefer few substantive sections over many thin ones. So we could have sections: About the role, Schedule, Responsibilities, Qualifications (including education, experience, skills). That's four sections.
We need to ensure we don't include filler like "commensurate with experience". Not present.
Now we need to output HTML fragment: use
for section headings, - for lists,
for prose.
We need to decide which content is list: Responsibilities definitely list. Qualifications could be list as well (education/experience/skills). Could also be prose.
We'll make Responsibilities as
. For Qualifications we could also use but maybe better as with sentences. However instruction: Use
- for any list of duties/requirements/benefits. So if we treat qualifications as list of requirements, we should use
. Let's do that.
Schedule: could be .
About the role:
.
Now we need to ensure we don't include boilerplate like "UPMC is an Equal Opportunity Employer/Disability/Veteran". Remove.
Also remove "Licensure, Certifications, and Clearances: Act 34". That's boilerplate; remove.
Now produce HTML.
Let's craft:
About the role
Do you enjoy providing customer service? Do you have healthcare experience? UPMC Corporate Services is hiring a casual Emergency Department Patient Services Representative to support UPMC Kane. A casual employee has no set shift or number of hours, but is scheduled to work as needed based on department needs and employee availability.
Schedule
The department is open 7 days per week from 6:30am-10:30pm. The employee is required to provide a minimum of 16 hours of availability per pay period, including availability for at least 1 weekend shift per month, within the department hours. While open availability is not required, the employee would need to be flexible in order to cover alternating holidays, call-offs, and staffing gaps as needed.
Responsibilities
- Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
- Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.
- Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
- Confirm insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
- Counsel patients regarding insurance coverage and expected financial liability.
- Collect and record patient payments including co-payments, co-insurance, and deductibles on the day of service.
- Provide a warm greeting for all patients.
- Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities.
- Incorporate acts of dignity and respect in daily interactions.
- Proper patient identification to start clinical record (utilizing biometrics if applicable).
- Facilitator of financial gatekeeping with clinical partners.
- Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
- Obtain or update necessary demographic and insurance related information.
- Work independently to perform a timely patient interview and registration for services at the bed side.
- Generate and complete all applicable forms and necessary communications.
- Obtain applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
- Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
- Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
Qualifications
- Completion of high school or equivalent.
- Two years' experience in healthcare, or one year in a medical/billing/fiscal setting, or six months in a UPMC Patient Access position preferred.
- Medical terminology knowledge, third‑party health‑care coverage experience, and strong understanding of managed care regulations preferred.
- Experience with personal computer‑based applications and various office equipment; proficient typing skills.
- Excellent interpersonal, written, and verbal communication skills required.
- Initiative to work productively with minimal supervision.
- Able to work well under pressure.
for section headings, - for lists,
for prose.
We need to decide which content is list: Responsibilities definitely list. Qualifications could be list as well (education/experience/skills). Could also be prose.
We'll make Responsibilities as
. For Qualifications we could also use but maybe better as with sentences. However instruction: Use
- for any list of duties/requirements/benefits. So if we treat qualifications as list of requirements, we should use
. Let's do that.
Schedule: could be .
About the role:
.
Now we need to ensure we don't include boilerplate like "UPMC is an Equal Opportunity Employer/Disability/Veteran". Remove.
Also remove "Licensure, Certifications, and Clearances: Act 34". That's boilerplate; remove.
Now produce HTML.
Let's craft:
About the role
Do you enjoy providing customer service? Do you have healthcare experience? UPMC Corporate Services is hiring a casual Emergency Department Patient Services Representative to support UPMC Kane. A casual employee has no set shift or number of hours, but is scheduled to work as needed based on department needs and employee availability.
Schedule
The department is open 7 days per week from 6:30am-10:30pm. The employee is required to provide a minimum of 16 hours of availability per pay period, including availability for at least 1 weekend shift per month, within the department hours. While open availability is not required, the employee would need to be flexible in order to cover alternating holidays, call-offs, and staffing gaps as needed.
Responsibilities
- Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
- Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.
- Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
- Confirm insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
- Counsel patients regarding insurance coverage and expected financial liability.
- Collect and record patient payments including co-payments, co-insurance, and deductibles on the day of service.
- Provide a warm greeting for all patients.
- Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities.
- Incorporate acts of dignity and respect in daily interactions.
- Proper patient identification to start clinical record (utilizing biometrics if applicable).
- Facilitator of financial gatekeeping with clinical partners.
- Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
- Obtain or update necessary demographic and insurance related information.
- Work independently to perform a timely patient interview and registration for services at the bed side.
- Generate and complete all applicable forms and necessary communications.
- Obtain applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
- Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
- Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
Qualifications
- Completion of high school or equivalent.
- Two years' experience in healthcare, or one year in a medical/billing/fiscal setting, or six months in a UPMC Patient Access position preferred.
- Medical terminology knowledge, third‑party health‑care coverage experience, and strong understanding of managed care regulations preferred.
- Experience with personal computer‑based applications and various office equipment; proficient typing skills.
- Excellent interpersonal, written, and verbal communication skills required.
- Initiative to work productively with minimal supervision.
- Able to work well under pressure.
for prose. We need to decide which content is list: Responsibilities definitely list. Qualifications could be list as well (education/experience/skills). Could also be prose. We'll make Responsibilities as
- . For Qualifications we could also use
- for any list of duties/requirements/benefits. So if we treat qualifications as list of requirements, we should use
- . Let's do that.
Schedule: could be
- Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
- Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.
- Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
- Confirm insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
- Counsel patients regarding insurance coverage and expected financial liability.
- Collect and record patient payments including co-payments, co-insurance, and deductibles on the day of service.
- Provide a warm greeting for all patients.
- Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities.
- Incorporate acts of dignity and respect in daily interactions.
- Proper patient identification to start clinical record (utilizing biometrics if applicable).
- Facilitator of financial gatekeeping with clinical partners.
- Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
- Obtain or update necessary demographic and insurance related information.
- Work independently to perform a timely patient interview and registration for services at the bed side.
- Generate and complete all applicable forms and necessary communications.
- Obtain applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
- Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
- Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
- Completion of high school or equivalent.
- Two years' experience in healthcare, or one year in a medical/billing/fiscal setting, or six months in a UPMC Patient Access position preferred.
- Medical terminology knowledge, third‑party health‑care coverage experience, and strong understanding of managed care regulations preferred.
- Experience with personal computer‑based applications and various office equipment; proficient typing skills.
- Excellent interpersonal, written, and verbal communication skills required.
- Initiative to work productively with minimal supervision.
- Able to work well under pressure.
. About the role:
. Now we need to ensure we don't include boilerplate like "UPMC is an Equal Opportunity Employer/Disability/Veteran". Remove. Also remove "Licensure, Certifications, and Clearances: Act 34". That's boilerplate; remove. Now produce HTML. Let's craft:
About the role
Do you enjoy providing customer service? Do you have healthcare experience? UPMC Corporate Services is hiring a casual Emergency Department Patient Services Representative to support UPMC Kane. A casual employee has no set shift or number of hours, but is scheduled to work as needed based on department needs and employee availability.
Schedule
The department is open 7 days per week from 6:30am-10:30pm. The employee is required to provide a minimum of 16 hours of availability per pay period, including availability for at least 1 weekend shift per month, within the department hours. While open availability is not required, the employee would need to be flexible in order to cover alternating holidays, call-offs, and staffing gaps as needed.
Responsibilities
Qualifications
- but maybe better as
with sentences. However instruction: Use
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