Emergency Department Patient Registration Representative

About the role

The Emergency Department Patient Registration Representative is responsible for providing patient-oriented service in a clinical or Emergency Department setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment. Our office is located at 1955 W. Frye Rd. Chandler, AZ. New hire orientation will occur during the day shift for the first two weeks.

Responsibilities

• Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information and verifying insurance eligibility/benefits
• Utilizes computer systems to enter access or verify patient data in real-time ensuring accuracy and completeness of information
• Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
• Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
• Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
• Maintains up-to-date knowledge of specific registration requirements for ED Registration

Required Qualifications

• High School Diploma/GED
• 1+ years of experience in a hospital, office setting, customer service setting, or phone support role
• Ability to work dayshift hours during the duration of new hire orientation (approximately the first 2 weeks)
• Ability to work Sunday - Wednesday from 8:00am - 6:30pm

Preferred Qualifications

• Experience with Microsoft Office products
• Experience in a Hospital Patient Registration Department, Physician office or any medical setting
• Experience in insurance reimbursement and financial verification
• Experience in requesting and processing financial payments
• Working knowledge of medical terminology
• Understanding of insurance policies and procedures
• Ability to perform basic mathematics for financial payments

Skills

• Strong interpersonal, communication and customer service skills

Pay

The hourly pay for this role will range from $16 - $29 per hour based on full-time employment.

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)