Emergency Department Nurse Manager (RN)
Leadership
Affirms performance expectations to associates. Monitors performance for adherence to and timely completion of performance expectations. Discusses unsatisfactory associate reviews with recommended action plan with TL prior to giving the evaluation. Provides timely performance feedback to associates. Participates in interviewing and selection of unit associates. Monitors staffing, scheduling and attendance/tardy occurrences.
Direct and Indirect Patient Care
Demonstrates competence in caring for patients. Provides and supervises nursing care for patients. Collaborates with members of the health care team to facilitate optimal achievement of patient outcomes. Assures that nursing care delivered is consistent with licensure/accreditation requirements and organizational policies/procedures and protocols. Assures the availability of resources required of the unit.
Professionalism, Growth and Development
Plans orientation of new associates. Coordinates unit-based education activities. Coordinates the planning, implementation and evaluation of progressive change in collaboration with TL. Is self-directed and seeks educational and personal performance improvement activities. Advocates "Character First" and consistently role models associated characteristics.
Quality/Performance Improvement
Serves as leader for designated unit based council committees. Ensures continual survey preparedness, Monitors and analyzes data related to patient outcomes and performance of nursing associates, recommends Performance Improvement and participates in data trending to document results. Serve as a role model and resource for staff as they implement performance activities. Assure timely submission of quality data.
Fiscal Responsibility
Works collaboratively with other members of the health care team to maximize resource efficiency while achieving desired outcomes. Allocates work assignments and monitors man hour utilization and assures that staffing levels are appropriate. Analyzes non-productive time and strategies to maximize efficiency. Recommends and facilitates operations improvements to enhance efficiency and effectiveness of the unit. Monitors staffing, scheduling and attendance/tardy occurrences. Bases care and decisions for Assessment, Planning, Implementation and Evaluation on the Nursing Process. Assists with formalizing departmental goals and plans. Assists with performance improvement and project management.
Communication
Affirm accurate, timely communication of patient status/needs among members of the health care team. Maintain collaborative relationships with other departments. Assist associates in conflict resolution, investigates concerns regarding care issues, unresolved conflict and collaborates with the TL to determine a course of action. Demonstrate effective verbal/written communication and conflict resolution.
Safety
Identifies and reports/addresses situations of risk within the unit. Monitors performance and processes to assure that practice is consistent with safety principles, OSHA guidelines, Infection Control guidelines, and hospital policies/procedures. Assures equipment is functional and meets organizational requirements and that prompt action is taken.
Guest Relations/Patient Rights
Counsels interactions with patients, visitors, physicians, volunteers, other associates, and the public in a manner consistent with the intent of the hospital's mission, vision and values. Assures that care is delivered in a compassionate, non-judgmental manner that respects the rights of the individual, physicians, and colleagues to privacy, dignity, respect, and confidentiality at all times. Staff interacts with patient/families in a professional and compassionate manner. Monitors/analyzes patient satisfaction and recommends improvements. Act as a role model in patient advocacy and effective conflict resolution strategies.
Expected Behaviors
As stated in "Patients First Behavioral Commitment" Professional Behavior Positive Attitude / Demeanor Respect Teamwork Accountability Communication Dedication to Excellence Leadership.
Certification/License
Cardio-Pulmonary Resuscitation (CPR); Registered Nurse (RN).
Additional Licensure/Credential Requirements
Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance. Annual Unit Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Regional Hospital.
Additional Education and Experience Requirements
ACLS PALS TNCC CEN Preferred Five year’s emergency nursing experience. Prior Nursing Management experience preferred.