Emergency Department Hospitality Partner - Full Time - Day

Responsibilities

• Responds to calls for housekeeping problems such as spills and specific departmental needs.
• Maintain stock of paper and cleaning supplies.
• Policing public restrooms, stocking toilet paper and paper towels as needed.
• Provide communication between clinical staff and Environmental Services.
• Provide communication between clinical staff and Food & Nutrition, specifically with monitoring patient diet orders.
• Police pantries and restock pantry items as needed.
• Provides quality customer service to customers by providing one-on-one attention to detail.
• Proactively round on patients to explain patient diets.
• Handle immediate service recoveries and triage concerns to appropriate departments/clinical partners.
• Prioritize patients with extensive hold times to ensure they are as comfortable as possible.
• Aid in decluttering the Emergency Department by removing stretchers in hallways, removing equipment from hallways from hallways or patient areas.
• Build and maintain relationships with support services and clinical team members to ensure patients have a seamless experience in the Emergency Department.

Qualifications

• High school diploma or equivalent.
• Experience in hospitality or customer service preferred.
• Ability to communicate effectively with patients, families, and staff.
• Knowledge of basic first aid and CPR.
• Ability to work flexible hours, including evenings, nights, and weekends.

Skills

• Strong customer service and communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Basic knowledge of medical terminology and procedures.

Benefits

Competitive benefits package including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Pay

Minimum rate of $17.64 per hour.

Schedule

Flexible schedule to accommodate the needs of the Emergency Department.