Emergency Department Hospitality Partner - Full Time - Day

Overview

The Emergency Department Hospitality Partner serves as a representative of Hackensack Meridian Health Patient Experience, Food & Nutrition, and Environmental Service departments inside the hospital's Emergency Department. The primary focus of the ED Partner is to be the key liaison of support services within the Emergency Department. He/she is responsible for maintaining a clean, comfortable, and welcoming environment in the ED waiting areas, public restrooms, and Admit Pending Units. In addition, he/she is responsible for monitoring and serving meals provided to patients in the Emergency Department. To ensure patient satisfaction, he/she will also interview/round on patients to discuss these key service lines. The ED Partner will greet customers upon entry, consistently police areas inside the ED, tidy/sanitize areas after visitors' departure, declutter hallways and patient areas, monitor supply levels and pantry stock, and restock or replenish as needed. This position has a strong focus on Customer Service and Communication skills, and requires a demonstration of professionalism and empathy in a sensitive environment. The ED Hospitality Partner must develop and maintain close relationships with clinical staff and Nursing Operations Manager within the Emergency Department. This would include assisting in decluttering the Emergency Department (beds/stretchers, linen, etc.).

Responsibilities

Environmental Services (25%)

• Respond to calls for housekeeping problems such as spills and specific departmental needs.
• Maintain stock of paper and cleaning supplies.
• Police public restrooms, stocking toilet paper and paper towels as needed.
• Provide communication between clinical staff and Environmental Services.

Food & Nutrition (25%)

• Provide communication between clinical staff and Food & Nutrition, specifically with monitoring patient diet orders.
• Police pantries and restock pantry items as needed.

Patient Dining Associate / Patient Partner (25%)

• Provide quality customer service to customers by providing one-on-one attention to detail.
• Proactively round on patients to explain patient diets.
• Handle immediate service recoveries and triage concerns to appropriate departments/clinical partners.
• Prioritize patients with extensive hold times to ensure they are as comfortable as possible.

Other (25%)

• Assist in decluttering the Emergency Department by removing stretchers in hallways and removing equipment from hallways or patient areas.
• Build and maintain relationships with support services and clinical team members to ensure patients have a seamless experience in the Emergency Department.
• Other duties and/or projects as assigned.
• Adhere to HMH Organizational competencies and standards of behavior.

Pay

Minimum rate of $17.64 hourly. HMH is committed to pay equity and transparency for its team members. The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of the market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

Labor Market Data — compensation is benchmarked against market data to ensure competitiveness.

Experience — years of relevant work experience.

Education and Certifications — level of education attained, including specialized certifications, credentials, completed apprenticeship programs, or advanced training.

Skills — demonstrated proficiency in relevant skills and competencies.

Geographic Location — cost of living and market rates for the specific location.

Internal Equity — compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.

Budget and Grant Funding — departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

Benefits

For full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.