Emergency Department Command Center Tech (FT Nights)

About the role

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Learn more about Wellstar Kennestone Hospital, including our teams, culture, and campus environment: https://careers.wellstar.org/us/en/kennestone-facility-landing-page. Emergency Department Command Center Tech (FT Nights) manages communications from prehospital providers for Wellstar Emergency Departments (ED). Effectively coordinates hospital response to the needs of the pre-hospital patient under the direction of the ED Patient Flow Coordinator and EMS Coordinator.

Responsibilities

• Communicates with pre-hospital providers (Emergency Medical Services, Fire Departments, Police)
• Documents EMS communications in designated communication tool
• Relays order requests from EMS providers to the ED Physician
• Advocates for the pre-hospital patient
• Coordinates direct communication with physician when indicated or requested
• Notifies Patient Flow Coordinator when the pre-hospital patient's condition warrants a response from the hospital before arrival
• Activates teams, clears rooms, coordinates security response, and escalates orders
• Obtains enough information from incoming EMS units to escalate treatment and destination decisions
• Coordinates patient bed assignment with nursing
• Blocks beds on the ED tracking board for EMS patients as per Patient Flow Coordinator or designee
• Maintains records as required by regulating agencies
• Enters pre-hospital information into the electronic medical record, to include EMS agency, patient age/sex, complaint, vitals, treatment provided, and special circumstances
• Accepts EMS trip sheets for patients no longer in the ED
• Forwards trip sheets to the appropriate patient care area
• Communicates available resources to EMS providers and governmental agencies
• Enters diversion status into Diversion Web Sites as directed by the ED Patient Flow Coordinator / ANM/ Manager/ or Director
• Communicates diversion status directly to EMS via phone or automated system
• Appropriately completes logs as directed (logs include, but are not limited to the Trauma log book, diversion entries, incoming transfer referrals, hourly trauma diversion, ER to ER physician referrals, and STEMI alerts)
• Consults ED Physician/Patient Flow Coordinator on all potential diversion patients
• Assumes responsibilities for other duties assigned by management
• Forwards concerns or questions about EMS delivery of care to the EMS Coordinator
• Provides summary reports to the EMS Coordinator or ED leadership including number of EMS calls
• Maintains paper supplies, work area, and radio communication equipment
• Maintains a clean EMS entrance
• Cleans EMS backboards/equipment and maintains appropriate EMS linen levels
• Maximizes communication with the EMS community
• Monitors local Fire/EMS radio frequencies to maintain awareness of community activities
• Notifies Patient Flow Coordinator about communication from Weather Radio or critical incidents in the community (mass casualty, potential HAZMAT, natural disasters, etc.)
• Uses mass notification programs to activate team responses for trauma patients, HAZMAT, Plan Orange, diversion status for EMS, stroke patients/stroke intervention patients, disaster