Emergency Coordinator, Veterinary

Veterinary Emergency Coordinator

About the role

Veterinary Emergency & Specialty Hospital (VESH) in West Springfield, MA is hiring a Veterinary Emergency Coordinator to support our Emergency Department.

Responsibilities

• Serve as a key connection point between clients, referring veterinarians, doctors, technicians, and hospital teams while helping ensure a smooth and compassionate experience for patients and their families.
• Provide administrative and operational support to the Emergency Department.
• Serve as a liaison between VESH, referring veterinarians, and emergency clients.
• Communicate with clients regarding scheduling, follow-up care, discharge timing, and general inquiries.
• Carefully coordinate referral communications, medical record collection, test results, and patient history documentation.
• Prepare cost estimates, admission paperwork, and discharge paperwork.
• Enter laboratory results into EzyVet and route patient updates to appropriate teams.
• Maintain accurate schedules and ensure appointments align with department workflow.
• Aid in department projects and other responsibilities as assigned.
• Collaborate effectively with doctors, technicians, client care, and leadership to support excellent patient care.

Requirements

• Experience in veterinary medicine required; emergency or specialty experience preferred.
• Strong client service and interpersonal communication skills.
• Ability to multitask and stay organized in a fast-paced hospital environment.
• Strong attention to detail and time management skills.
• A positive, collaborative, and professional approach with both clients and team members.
• Comfortable working independently while also contributing to a team-focused culture.
• Ability to adapt quickly, solve problems, and manage multiple priorities.
• Passion for patient care and supporting an exceptional client experience.

Qualifications

• Fluent English speaking and reading skills required.

Skills

• Knowledge of veterinary medicine and emergency protocols.
• Excellent communication and interpersonal skills.
• Organizational and multitasking abilities.
• Attention to detail and time management.
• Ability to work independently and as part of a team.

Benefits

• Compensation: $20–$25/hour, based on knowledge and experience.
• Continuing Education + Free VetBloom access (RACE-approved CE).
• Paid Shoe Stipend & Scrubs provided (free to you!)
• CVT/LVT/RVT license reimbursement.
• RECOVER Training for advanced CPR skills.
• Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support.
• 16-Week VTNE Study Group.
• Professional Development Assistance.
• PTO + Sick Time.
• Employee Referral Bonuses + Employee Pet Discount + Immediate Family Pet Discount.
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans.
• NVA Pet Resort Discount + Pet Insurance Discount.
• Medical, Dental, Vision + HSA/FSA Options.
• Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity.
• 401(k) with employer match.
• Employee Assistance Program.
• Three 12-hour shifts per week, including weekday, weekend, and holiday coverage as needed.

Pay

• $20–$25/hour, based on knowledge and experience.

Schedule

• Full-Time
• Three 12-hour shifts per week