Emergency Communication and Management Chief

Essential Duties And Responsibilities

• Impose and apply department standards, policies, and procedures, along with pertinent federal, state, and local laws, codes, and regulations.
• Work with vendors, contractors, and consultants regarding the maintenance and repair of critical emergency operations equipment.
• Oversee the preparation and administration of the Emergency Management and Dispatch division’s and budget, inter-agency grants, and requisition of supplies and materials.
• Work cooperatively with department members, other City departments, government officials, and members of the community; resolve problems; investigate and respond to citizen complaints and inquiries; conduct highly complex or sensitive investigations; and respond to inquiries from City representatives and the general public.
• Develop and improve standards, policies, and procedures, and monitor compliance.
• Present information before public safety or City Council Committee meetings upon request.
• Coordinate with regional partners to ensure training, annex reviews and preparation approval from the staff, emergency plan reviews, resource inventories, and contacts are up-to-date and made available to city staff.
• Serve as the primary coordinator for the emergency management plan and serve as the city’s emergency manager during periods of disaster, emergency state, or any other time and place the emergency operations center (EOC) is activated.
• Supervise assigned employees; prioritize and assign work; conduct performance evaluations to ensure staff are sufficiently trained; make hiring, termination, and disciplinary recommendations.
• Facilitate employee relations, to include mediating workplace conflicts, advising and assisting in the resolution of grievances, preparing management responses, participating and advising in employee performance management processes, participate in conducting internal investigations.
• Assess daily activities of direct reports; review dispatch audio recordings; evaluate statistical reports; counsel and mentor assigned employees as needed.
• Contribute to the development of the annual budget.
• Participate in the development and review of policies, procedures, long and short-range plans and strategy guidelines for operations to ensure reliable emergency communications.
• Support the relationship between the City of Lancaster and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City of Lancaster staff.
• Maintain high level of confidential and sensitive information in a discrete and professional manner.
• Punctual and regular attendance to work; able to work in a 24/7 work environment (weekends, holidays, inclement weather) and any shift (day or night).
• Serve as program administrator for the Department of Homeland Security Grant Program to include researching, writing, and submitting grant proposals; managing awarded projects; and completing required reporting per state and federal compliance guidance.
• Facilitate and coordinate exercises involving city departments, local, state, and federal partners and multiple outside agencies to further emergency preparedness, response, and recovery efforts across the community.
• Develop readiness initiatives to include training delivery and coordination of training efforts amongst city departments and community partners including but not limited to Emergency Operations Center processes, National Incident Management System and Incident Command System requirements.
• Maintain, revise, review, and/or modify the Comprehensive Emergency Operations Plan, citywide Continuity of Operations Plans, Continuity of Government Plan, Hazard Mitigation Action Plan, Disaster Debris Management Plan and various other planning documents, standard operating guidelines, policies and procedures necessary to meet local, state, and federal standards.
• Serve as the emergency management liaison to the business community, volunteer agencies active in disaster, and other community and partner organizations to promote economic recovery, public/private partnerships and whole community preparedness.
• Serve Command Staff positions during Emergency Operations Center activations.
• Serve as on-call emergency management officer providing weather monitoring, siren activation expertise, and support to incidents involving multiple departments or high-profile public safety events.
• Oversee the maintenance of the Emergency Operations Center in a near-ready state.
• Oversee administration of department finances by approving purchases and developing department and grant budgets including tracking and accountability systems.
• Create and give presentations to City Council and senior administration.
• Responds courteously to public inquiries, providing information on a variety of emergency management topics, and works to resolve citizen complaints.
• Continuously seek to improve processes and products provided by the Office of Emergency Management.
• Directly supervises multiple employees in emergency communications which operates 24 hours a day, seven days a week. Is responsible for the overall direction, coordination, and evaluation of these units.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualifications

• No experience
• 10 or more years
• 7–9 years
• 4–6 years
• 1–3 years
• Less than 1 year

Supervisory Experience

• No supervisory or lead experience
• 7 or more years of direct supervisory/management experience
• 4–6 years of direct supervisory/management experience
• 1–3 years of direct supervisory/management experience
• I have served as a lead worker or project lead but have not directly supervised employees

EOC Experience

• I do not have EOC experience
• I have served in a leadership or command role during an activated EOC for an actual emergency event
• I have worked in 1–3 years of EOC experience