Emergency Communications Manager

About the role

The Emergency Communications Manager is one of three manager positions serving as key members of the Department’s leadership team and reports to the Assistant Director and Director. Together, the managers share responsibility for the effective management of ECD's consolidated 24/7 emergency and non-emergency communications operations.

Responsibilities

• Plan, direct, and supervise the work of assigned staff;
• Train employees regarding program policies, procedures, methods, and techniques;
• Evaluate employee performance and initiate disciplinary action as required;
• Maintain adequate dispatch staffing in accordance with minimum staffing policies and procedures;
• Conduct and/or supervise operational and administrative studies of new and existing services, special projects, and/or acquisition of services and equipment to determine feasibility and legality and to increase service efficiency;
• Conduct incident analysis and assist in solving administrative, technical, and personnel related issues;
• Consult with supervisory staff on relevant issues and work collaboratively to find alternative strategies and solutions;
• Absorb and act on behalf of the Assistant Director of Emergency Communications in their absence during critical emergency situations.

Requirements

• Thorough Knowledge Of Principles, practices, and terminology of functional communication systems related to emergency communications;
• Principles and techniques of program management;
• The operation of emergency communications computer systems, video display terminals, radio dispatch consoles, enhanced 9-1-1 telephone systems, and other related emergency communications equipment;
• Pertinent local, state, and federal laws, rules, regulations, ordinances, and enforcement procedures pertaining to the field of emergency communications and County government;
• Personnel management principles and techniques, including supervision, evaluation, discipline, training, and staff development;
• Principles involving effective customer service and interpersonal communications;
• Organizational and leadership philosophies and practices;
• Primary roads, streets, highways, areas, major buildings, public facilities, general topography, and demographics of Monterey County;
• The general operations of fire, law enforcement, medical and other public safety user agency operations.

Qualifications

• Education: Any combination of training, education and/or experience which provides the knowledge, skills and abilities and required conditions of employment is qualifying. An example of a way these requirements might be acquired is: Graduation from an accredited college, university, or equivalent institution, with a bachelor’s degree in Communications, Public Administration, Business Administration, Finance, or a related field.
• Experience: Three (3) years or more of broad and progressively responsible emergency communications dispatching experience or a closely related field, two (2) years of which must have been in a supervisory and/or management level.

Skills

• Supervise, direct, and evaluate the work of others;
• Cookordination of multiple events and emergency responses;
• Use available information and resources to make sound operation and administrative decisions;
• Acquire subject matter expertise in the assigned function and activities in the Emergency Communications Department including but not limited to, laws, rules, regulations, ordinances, procedures, and technical operations;
• Analyze, interpret, develop, and implement assigned program policies, procedures, rules, regulations, and training curricula;
• Integrate a variety of activities and services to achieve program short and long term goals, objectives, and priorities;
• Analyze situations and problems, identify alternative solutions, and take appropriate actions under general policy guidelines;
• Apply principles and techniques of program management;
• Maintain cooperative working relationships with those contacted in the course of work;
• Communicate effectively, both orally and in writing.

Benefits

The County of Monterey offers an excellent benefits package. Please visit our website to view the Unit X Benefit Summary Sheet. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.