Emergency Communications Manager

About the Role

West Chester Township has an immediate need to fill an Emergency Communications Manager position. Under the general guidance and direction of the Director of Emergency Communications and Information Technology, this role is responsible for leading and directing the Communications Center operations and staff, and managing all operations of the Township’s 911 dispatch communications. This position plays a vital role in Police, Fire, and EMS operations. A standard schedule is Monday through Friday from 8:30am – 4:30pm. Since this position supports a 24/7 operation, after-hours responses may be required. Quarterly visits with the 3rd shift are necessary, with schedule flexibility to accommodate earlier morning hours.

Responsibilities

• Leads development and implementation processes for the Communications Center, including professional development, training, mentoring, performance management, coaching, counseling, hiring, and terminations
• Conducts timely performance discussions and disciplinary counseling sessions as required
• Supervises schedule and work assignments for Communications Center Supervisors
• Develops and recommends business continuity plans/protocols for the Emergency Communications Center
• Administers, updates, and configures Computer Aided Dispatch (CAD) software
• Recommends and adheres to annual budgets and strategic plans for the Emergency Communications Center
• Ensures compliance with Ohio Revised Code, LEADS/CJIS requirements, and audits to maintain PSAP status
• Ensures compliance with West Chester Township policies, procedures, and guidelines
• Develops and ensures compliance with West Chester Township and 911 Communications Center policies and procedures
• Provides requested reports to the Director of Emergency Communications and Information Technology
• Establishes minimum requirements for and oversees installation, configuration, maintenance, troubleshooting, and asset management of Communications Center systems

Qualifications

• Completion of secondary education preferred
• Three (3+) years of supervisor/management experience in a public safety division required; Communications Center experience preferred
• Intermediate knowledge of 911 communications operations, hardware, and software
• Valid Driver’s License and reasonable insurability

Pay

The pay for this position starts at $86,000.

Schedule

Standard schedule is Monday through Friday from 8:30am – 4:30pm, with after-hours responses and quarterly 3rd shift visits required. Schedule flexibility is available to accommodate earlier morning hours.

Benefits

• 11 paid holidays
• Lifestyle Reimbursement Account
• Paid leave, including vacation, personal, and sick
• Comprehensive Health, Dental, and Vision Benefits, including Township contribution to HSA & FSA
• Employer-paid life insurance
• Employee assistance program
• Participation in the Ohio Public Employees Retirement System

Position is open until filled, with first review of applications beginning 9/2/2026. The selection process includes an oral review board, polygraph, background check, and drug/medical screening.