Emergency Client Service Representative - Overnight

Who We Are

EVCC was created by veterinarians, for veterinarians — and for the communities they serve. Founded by 36 local general practice veterinarians (many still actively involved today), we support the veterinary community, not compete with it. Our Saginaw location provides trusted, emergency‑only care to the region. We lead with compassion, support each other without ego, communicate openly and professionally, value every role on the team, and recognize that emergency medicine is demanding — so we take care of our team because of it.

What Life Is Like at EVCC

We genuinely care about everyone who walks through our doors — whether it’s a critical patient, an anxious pet parent, or a teammate who needs support during a tough shift. Emergency medicine is intense, emotional, and unpredictable, but also deeply meaningful. As a Client Service Representative you are the first and last interaction a client has with our hospital, the steady, compassionate presence in moments of fear and uncertainty, and the heartbeat of the client experience.

Your Role as a Client Service Representative (CSR) – Overnight

You are the bridge between our medical team and the families we serve, creating clarity in chaos, providing empathy in stressful moments, and ensuring the hospital runs smoothly from the front lines. Whether you’re new to veterinary medicine or bring years of experience, this role offers a meaningful, long‑term career in veterinary medicine.

Who We’re Looking For

• Positive and approachable
• A team player
• Excellent communication and multi‑tasking skills
• Energetic in a fast‑paced environment
• Strong desire to learn and grow

What You’ll Do

• Anticipate client needs and provide empathetic, timely service
• Communicate clearly and compassionately with clients and the clinical team
• Greet clients and ensure they are seen by a doctor as promptly as possible
• Help clients understand and navigate financial options
• Support smooth workflow and case progression through strong teamwork
• Coordinate with referring veterinarians and expedite medical records
• Accurately input client and patient information
• Process payments and maintain detailed records
• Keep the front desk area clean, organized, and welcoming
• Ensure clients leave with clarity, confidence, and a positive experience

Qualifications

• 2+ years of experience in a client service role
• Lead or supervisory experience preferred
• Previous veterinary experience is a bonus, but not required
• Advanced proficiency in computer programs and practice management software
• Ability to remain calm and compassionate in high‑stress situations
• Highly organized with strong attention to detail and multitasking skills
• Team player with a flexible, can‑do attitude
• Availability to work evenings, weekends, and holidays as needed

Benefits

• Competitive compensation (base salary plus 401(k) match, depending on experience)
• Comprehensive health and wellness benefits that start on day one
• Flexible work schedules to support life outside of work
• Paid Time Off (PTO) with a “treat yourself” mentality
• Pet discounts
• Continuing education (CE) allowance
• Mentorship and real career growth opportunities
• Comfortable scrubs and EVCC swag