Emergency Case Management Personal Financial Educator

About the role

This is a contingent opportunity and would begin work upon the contract award. Emergency Case Management Personal Financial Educators (ECM PFEs) provides one-on-one consultation, education, training, information, referral, advocacy, and crisis intervention services in support of the Fleet and Family Support Program (FFSP).

Responsibilities

• Serve as the designated POC for an individual Sailor or family, DoD Civilian or family to support them in obtaining necessary financial services for current status and future permanent transition.
• Participate in emergency response exercises carried out by the Region or Installation.
• Serve as a liaison with other military community agencies.
• Provide intensive case management services for assigned sailors or family members.
• Cookordinate and integrate family services and referrals utilizing on- and off installation resources, state, intra-state, and federal services as necessary.
• Facilitate FFSP participation and activities in support of public awareness campaigns such as Ready Navy.
• Implement emergency response plans in the event of an actual situation requiring humanitarian response.
• Using existing resources, support family by providing necessary required forms, obtaining explanation and directions from subject matter experts, and advising them through the official requirements associated with displacement or transition.
• Execute Emergency Family Assistance Center assigned responsibilities as exercised and directed.
• Prepare and conduct management briefings in order to communicate recommendations on training and exercises.
• Operate as part of a larger system with continual communication with CNIC, Naval Intelligence (N1), and local military installations, keeping in touch with changes and additions to resources and policies.
• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
• Support marketing and outreach initiatives to promote awareness and utilization of program services.
• Provide rotational coverage for the Family Information Call Center (FICC) to ensure uninterrupted support.
• Perform basic troubleshooting steps when technology challenges occur.
• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops.
• Provide initial and refresher Command Financial Specialist (CFS) training and assist Command Financial Specialists.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Provide individualized financial counseling and assistance to service members and families while maintaining the highest ethical standards.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops.
• Provide initial and refresher Command Financial Specialist (CFS) training and assist Command Financial Specialists.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Provide individualized financial counseling and assistance to service members and families while maintaining the highest ethical standards.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops.
• Provide initial and refresher Command Financial Specialist (CFS) training and assist Command Financial Specialists.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Provide individualized financial counseling and assistance to service members and families while maintaining the highest ethical standards.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops.
• Provide initial and refresher Command Financial Specialist (CFS) training and assist Command Financial Specialists.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Provide individualized financial counseling and assistance to service members and families while maintaining the highest ethical standards.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops.
• Provide initial and refresher Command Financial Specialist (CFS) training and assist Command Financial Specialists.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Provide individualized financial counseling and assistance to service members and families while maintaining the highest ethical standards.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops.
• Provide initial and refresher Command Financial Specialist (CFS) training and assist Command Financial Specialists.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Provide individualized financial counseling and assistance to service members and families while maintaining the highest ethical standards.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops.
• Provide initial and refresher Command Financial Specialist (CFS) training and assist Command Financial Specialists.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Provide individualized financial counseling and assistance to service members and families while maintaining the highest ethical standards.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops.
• Provide initial and refresher Command Financial Specialist (CFS) training and assist Command Financial Specialists.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Provide individualized financial counseling and assistance to service members and families while maintaining the highest ethical standards.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops.
• Provide initial and refresher Command Financial Specialist (CFS) training and assist Command Financial Specialists.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Provide individualized financial counseling and assistance to service members and families while maintaining the highest ethical standards.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops.
• Provide initial and refresher Command Financial Specialist (CFS) training and assist Command Financial Specialists.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Provide individualized financial counseling and assistance to service members and families while maintaining the highest ethical standards.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops.
• Provide initial and refresher Command Financial Specialist (CFS) training and assist Command Financial Specialists.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Provide individualized financial counseling and assistance to service members and families while maintaining the highest ethical standards.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops.
• Provide initial and refresher Command Financial Specialist (CFS) training and assist Command Financial Specialists.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Provide individualized financial counseling and assistance to service members and families while maintaining the highest ethical standards.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops.
• Provide initial and refresher Command Financial Specialist (CFS) training and assist Command Financial Specialists.
• Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
• Provide individualized financial counseling and assistance to service members and families while maintaining the highest ethical standards.
• Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
• Perform basic troubleshooting steps when technology challenges occur.
• Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
• Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops.
• Provide initial and refresher Command Financial Specialist (CFS) training and assist Command