Personal Wealth Incident Response and Business Continuity Manager

About the role

This role is accountable for leading a team and operating model that coordinates responses to high-impact operational, technology, client, supplier, market, and business disruptions while strengthening the readiness, governance, and resilience capabilities that help Personal Wealth maintain critical services and protect client outcomes.

Responsibilities

• Team Leadership and Incident Response Management

  • Leads, coaches, and develops the Personal Wealth Incident Response Team, setting clear expectations, building capability, managing priorities, and ensuring consistent execution during critical events.
  • Manages team routines for high-severity incidents, including technology outages, operational disruptions, client-impacting events, market events, supplier failures, and other disruptions requiring coordinated cross-functional response.
  • Drives timely activation, escalation, prioritization, impact assessment, and decision-making using defined IRT activation criteria, response routines, decision rights, and governance forums.
  • Provides leadership during active events by ensuring clear ownership, disciplined meeting facilitation, issue tracking, executive updates, communications alignment, and closure routines.
  • Captures and coordinates across business, Technology, Risk, Legal, Compliance, Communications, Finance, Supplier, and Enterprise Resilience partners to stabilize impacts, support recovery, and align leadership on risk and client implications.

• Business Continuity and Operational Resilience

  • Owns the Personal Wealth Business Continuity program and ensures planning, testing, and readiness activities are in place for critical processes, services, suppliers, and client journeys.
  • Pairs with business owners and Enterprise Business Continuity to maintain resilient operating plans, validate recovery strategies, and incorporate continuity expectations into change, supplier, and service routines.
  • Designs and facilitates tabletop exercises, simulations, and response walkthroughs that strengthen preparedness for operational, technology, cyber, supplier, market, and external disruption scenarios.
  • Translates lessons learned from incidents and exercises into process improvements, playbook updates, training, metrics, and sustained risk reduction across Personal Wealth.

• IRT Operating Model, Governance and Continuous Improvement

  • Sets the strategic direction and roadmap for the Personal Wealth IRT operating model, including activation criteria, response playbooks, rosters, command center routines, communications flow, and post-incident management processes.
  • Establishes consistent governance, escalation, decision rights, and handoffs across the incident lifecycle—from detection and activation through stabilization, recovery, remediation transition, closure, and lessons learned.
  • Develops and manages executive-ready reporting on incident activity, program health, open risks, recurring themes, readiness gaps, and progress against resilience priorities.
  • Builds sustainable routines that improve response discipline, business continuity acumen, operational resilience, and accountability across Personal Wealth.

Requirements

• Minimum of eight years of related work experience. Five years of business contingency or disaster recovery management experience. Supervisory experience preferred.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• Certified Business Continuity Professional (CBCP) (CBCP) or Master Business Continuity Professional (MBCP) is preferred, Associate Business Continuity Professional (ACBP) (ABCP), Certified Information Systems Auditor (CISA) (CISA), Certified Information Systems Security Professional (CISSP) (CISSP), or progress towards business continuity planning certification is preferred. Certified Facilities Manager (CFM) (CFM) preferred within Facilities Management.

Special Factors

• Sponsorship: Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Our Commitment to You

Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life.

Equal Employment Opportunity

Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.

Empowered to Learn, Grow, and Thrive

• Rajesh D.: "Over the past 24 years, I’ve had the privilege of being part of Vanguard that is truly client-owned. What makes this place exceptional is its culture of niceness and collaboration. It’s more than just a job; it’s a place where you can grow, make meaningful contributions, and be part of a supportive, inclusive community. Every day, I am inspired by the dedication of my colleagues and the genuine care we have for our clients. Vanguard is where I and my work truly matters and where one can build a rewarding and fulfilling career."
• Akua A.: "I discovered my niche in cybersecurity at Vanguard through a combination of IT roles and the Technology Leadership Program. My initial IT roles provided me a solid technical foundation, while the leadership program offered exposure to various facets of technology and strategic thinking. The highly collaborative environment at Vanguard, combined with access to cutting-edge technology and continuous learning opportunities, solidified my commitment to cybersecurity. This specialization not only leverages my skills and interests but also provides a profound sense of purpose, knowing that my work directly contributes to the safety and trust of our clients."
• Diane T.: "What has always stood out to me about Vanguard is the people, our crew. Throughout my Vanguard journey, I’ve gotten a chance to explore various roles in security which has helped me navigate my career, and I have had the opportunity to work with the most incredible, supportive team members and leaders who truly care about me. Vanguard is truly the best place to work."
• Kelly P.: "When I was seeking an employer, I was looking for somewhere I could grow, be challenged, collaborate with others who encourage diversity of thought and innovation, and do purposeful, value-driven work that truly makes a difference. I am fortunate to not only have found that during my tenure at Vanguard, but also to find a place where I can build a long and engaging career, experience many milestones (like earning an MBA, getting married, and starting a family), and mentor others who are seeking to do the same. Our mission, combined with our distinctive culture and an encouragement to learn continuously has given me a great opportunity to develop in ways I never imagined!"