Emergency Assistance Case Manager

About Us

The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric." Everything we do is guided by our core values: Respect, Integrity, Innovation, and Compassion, and by our Gold Standard of service. We believe every person who walks through our doors deserves to be treated with the same care, dignity, and respect as you'd want for your own family, whether they're picking up groceries or asking for help with something much harder. We're looking for someone who doesn't just agree with these values, but lives them out in how they treat every neighbor they serve.

About the role

As an Emergency Assistance Case Manager, you'll be the first friendly face and first point of connection for community members walking through our doors, often on one of the hardest days of their week. You'll listen, assess what someone needs, and connect them to the right support quickly and with compassion, whether that's food, housing, healthcare, benefits, or employment resources. This role moves fast and matters deeply. You won't just be processing intakes. You'll be building the relationships, inside our programs and across the community, that make sure every neighbor who walks in gets connected to real help.

Responsibilities

• Be the welcoming first point of contact for walk in, phone, and referred community members
• Conduct brief, compassionate intake conversations to understand immediate needs
• Connect community members to the right internal programs and trusted external partners
• Help with applications for benefits, identification, and other essential paperwork
• Follow up to make sure the connection actually worked, and identify what else someone might need
• Build strong relationships with community partners so referrals are fast and reliable
• Step in with crisis support and connect people to emergency services when needed
• Represent The Just One Project at community events and outreach, including 6 Saturday Pop Up & Give events per year
• Keep accurate, timely records of every connection made