Emergency Assistance / Case Manager

About the Role

At APM, we live our values of iCARE – Integrity, Customer focus, Accountability, Respect, and Excellence – in everything we do. We are a purpose-driven organisation where procurement decisions directly impact the people and communities we serve. In the US, our services span rehabilitation, employment, allied health, and community support. What we procure—from clinical supplies and assistive technologies to professional services and digital platforms—enables our teams to deliver life-changing outcomes every day. Joining APM means being part of a global team that values impact and inclusion. You'll work in an environment where your expertise will help shape a procurement function that is not only commercially strong but socially meaningful.

The EA Case Manager processes Emergency Assistance applications for families facing homelessness, impending homelessness, or energy crises. This role ensures timely eligibility determinations and benefit issuance while guiding families through the application process and connecting them with additional stabilization resources.

Responsibilities

• Review and process EA applications for families experiencing housing instability or energy emergencies.
• Conduct eligibility assessments and verify required documentation in accordance with W-2 and DCF policies.
• Ensure timely and accurate benefit issuance to support families in crisis.
• Guide families through the EA application process, providing clear communication and compassionate support.
• Connect participants with additional stabilization resources such as housing assistance, utility support, food programs, and employment services.
• Maintain accurate and confidential case records in compliance with program standards.
• Collaborate with EA Case Manager Lead and other program staff to ensure coordinated service delivery.
• Monitor application outcomes and follow up with families to assess ongoing needs.
• Uphold confidentiality and ensure compliance with all applicable laws and program regulations.

Qualifications

Required

• High school diploma or equivalent.
• Minimum of 2 years of experience in case management, crisis intervention, or public assistance programs.
• Strong organizational and communication skills.
• Ability to work effectively with families in crisis and diverse populations.
• Proficiency in Microsoft Office and case management systems.

Preferred

• Associate or bachelor's degree in human services, Social Work, or related field.
• Experience with Emergency Assistance or W-2 programs.
• Familiarity with CARES and WWP systems.
• Bilingual (Spanish or Hmong) a plus.

About the Company

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.