Case Manager, Care & Assistance

About the role

The Case Manager is responsible for providing holistic case management services reporting through Care & Assistance in the Dean of Students Office and working closely within the Care & Assistance and University Housing Teams to address and coordinate the needs of students who experience health, psychological, economic, family relationship, housing, and/or social adjustment-related concerns. The Case Manager utilizes proactive outreach, referrals, follow‑up, and collaboration with campus and community partners to reduce barriers to student success. This position provides consultation to faculty, staff, academic departments, and parents, when appropriate, to minimize academic disruption and support student well-being.

Responsibilities

• Functional Area 1: Case Management (40% effort)
  • Provides comprehensive case management services to students experiencing personal, academic, financial, housing, or wellness-related concerns.
  • Addresses basic needs issues and coordinates wraparound services for all students, with attention to housing and food insecurity, financial challenges, and academic support needs.
  • Contacts, schedules and meets with students to address concerns regarding university procedures, appeals and relevant policy.
  • Conducts needs assessments and develops action plans in collaboration with students.
  • Maintains confidential student records in accordance with FERPA, institutional policies, and ethical standards.
  • Completes documentation and maintain record keeping of Care & Assistance cases using the designated case management system.
  • Manages and makes appropriate referrals to campus departments and community‑based resources.
  • Coordinates and follows up with students via email, virtual meetings, and in person meetings regarding referrals and progress on action plans.
  • Monitors student engagement with referred resources and adjusts support strategies as needed.
  • Documents progress, outcomes, case resolution, and closes cases within prescribed timeframes.
  • Provides ongoing support to students throughout the referral and follow-up process.
  • Assists in collecting and analyzing data related to case management services, housing-related concerns, referrals, and student outcomes to inform program improvements and support retention initiatives.
  • Assists students with extenuating circumstances in communicating with faculty and exploring academic options.
  • Serves as a parent liaison to connect pregnant and parenting students to available on and off campus resources.
• Functional Area 2: Housing & Residential Collaboration (40% effort)
  • Serves as a liaison between University Housing and the Dean of Students Office to support students residing on campus who are experiencing academic, personal, behavioral, or basic needs concerns.
  • Provides crisis response, support, and coordination for students experiencing acute personal, behavioral, mental health, or housing-related challenges.
  • Collaborates with Housing Leadership team and Resident Living Coordinators (RLCs) to coordinate care, consult on student situations, and support intervention planning within the residential environment, in accordance with FERPA and institutional policies.
  • Provides training and consultation for Resident Advisors (RAs) on identifying students in distress, Care & Assistance referral processes, and available campus resources.
  • Assists with new student orientation, housing move‑in, and other major residential transition periods by providing outreach, support, and coordination.
  • Conducts targeted outreach to students living on campus to increase awareness of Care & Assistance services, basic needs resources, and support pathways.
  • Participates in housing‑related meetings, care consultations, and coordinated response efforts related to student welfare, crisis response, and residential student retention.
  • Assists students who may face eviction, off-campus housing instability, temporary housing needs, emergency housing placement, etc.
• Functional Area 3: Outreach (20% effort)
  • Provides outreach and education to the campus community regarding Care & Assistance services, student support resources, and referral processes.
  • Supports faculty and staff when distressed students are identified, and consultation or intervention assistance is needed.
  • Facilitates training and presentations for students, staff, and faculty on topics related