Case Manager, Emergency Care Center

Overview

Captures and coordinates patient care across a multidisciplinary care continuum within a clinical service unit structure. Ensures optimal resource utilization, service delivery, and compliance with clinical cost education initiatives. Facilitates best possible patient outcomes by advocating and managing resources to achieve patient-centered solutions.

Responsibilities

• Maintains appropriate documentation
• Assesses and evaluates patients' ability to provide self-care; develops discharge plans and goals of care with patients and involved caregivers
• Affords referrals to related agencies while considering patient freedom of choice
• Provides information to social service/discharge planners to facilitate discharge planning processes
• Participates in multidisciplinary rounding and care conferences with other departments
• Serves as a resource person to physicians and hospital staff in the appropriate use of health care resources
• Serves as a liaison with nursing and medical staff and community agencies to facilitate problem-solving and coordinate services
• Assesses and develops an early admission plan and revises as necessary based on patient needs
• Accepts on-call shifts as scheduled and responds as needed
• Takes responsibility for upgrading professional skills and knowledge
• Prepares and completes reports; participates in special projects
• Demonstrates clinical competency by completing BLS CPR and ACMA Compass training modules assigned by the Director of Case Management

Qualifications

• Bachelor’s degree in human services, psychology, sociology, social work, or related healthcare field is required
• Licensure, certification, or registry as applicable
• Experience in healthcare settings
• Good communication and interpersonal relationship skills
• Ability to organize work with minimal supervision
• Ability to focus on minute details
• Access, Word, and Excel computer skills required