eMail Marketing & Automation Specialist

Job Overview

The eMail Marketing & Automation role leads execution and operational management of Komatsu’s end-to-end Notifications Engine across email and lifecycle channels within Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP).

Primary responsibilities

• Configure and deploy trigger-based and lifecycle journeys within AJO
• Build, validate, and maintain AEP audience segmentation logic
• Govern suppression, consent, and CRM routing accuracy
• Execute campaign deployments and validate operational readiness
• Maintain structured documentation of workflows, configurations, and QA validation

Key Job Responsibilities

• Decision Authority
• Predominant Tasks
• Notifications Engine Configuration & Stability
• Campaign & Journey Execution
• Performance & Operational Monitoring

Qualifications/Requirements

• Bachelor’s degree in computer science, marketing or a related field
• Minimum of 2 years experience working with various business teams building dashboards and reports in CJA
• Minimum of 2 years of hands-on experience working with and implementing Adobe Customer Journey Analytics
• Minimum of 2 years working in digital analytics, including experience working with tag management systems implementing advertising, tracking pixels and data stitching
• Working knowledge of SQL, Python, JavaScript, and APIs for data processing and automation
• Minimum of 2 years of hands-on operational knowledge with Adobe Experience Platform, including CJA, AEP is essential.
• Hands-on AEP integration and data collection: Demonstrated experience in working with Adobe Data Collection and integration with AEP
• Experience with data governance, compliance and privacy regulations
• Nice to have; hands-on experience working with Adobe Target, CDP and AJO
• Strong organizational and presentation skills; ability to handle multiple tasks, meet deadlines and manage priorities, present, and share strategies, working across organizational teams to deliver results.

Company Benefits

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

Komatsu is committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.