Email Deliverability & Infrastructure Specialist

About the Role

We're looking for a highly skilled Email Deliverability & Infrastructure Specialist to build and scale enterprise email capabilities across our lending companies. This is a rare opportunity to own email deliverability strategy, influence the development of proprietary marketing technology, and establish the standards that drive customer engagement across multiple brands. You'll partner with leadership, marketing, operations, and software development teams to shape the future of our email ecosystem while serving as the organization's trusted subject matter expert. If you're the person who understands what happens between hitting "send" and landing in the inbox, and you're excited by the opportunity to build something rather than inherit it, we'd love to hear from you!

Why Join Us

This is a rare opportunity to build a function from the ground up, influence technology decisions, and establish the standards that will shape email marketing across our organization. As our marketing technology capabilities continue to grow, this role offers significant opportunities for expanded ownership and future leadership responsibility.

Responsibilities

• Own and manage the organization's email deliverability strategy across multiple lending brands.
• Monitor and optimize sender reputation, inbox placement, domain health, and IP performance.
• Manage and maintain email authentication standards including SPF, DKIM, DMARC, and related protocols.
• Diagnose and resolve deliverability issues including spam placement, throttling, bounce trends, and blacklist events.
• Partner with Sales, Customer Service, Collections and broader operations teams to improve audience segmentation, lifecycle automation, and customer engagement programs.
• Develop reporting and performance metrics that measure deliverability health and channel effectiveness.
• Recommend scalable solutions that support customer acquisition, retention, and growth initiatives.
• Partner with Software Development to design and enhance email marketing functionality within the company's proprietary loan management software.
• Leverage experience with platforms such as Marketo, Customer.io, HubSpot, Mailgun, SendGrid, Salesforce Marketing Cloud, or similar systems to help define future-state capabilities.
• Translate business requirements into scalable marketing automation workflows, integrations, and infrastructure solutions.
• Serve as the internal subject matter expert and trusted advisor for all email infrastructure and deliverability initiatives.
• Utilize tools such as Google Postmaster, Microsoft SNDS, and deliverability monitoring platforms to proactively identify risks and performance issues.
• Establish and maintain email governance standards, suppression policies, and data hygiene practices.
• Stay current on ISP algorithms, mailbox provider requirements, anti-spam technologies, and industry trends.
• Provide strategic recommendations to improve deliverability, engagement, and long-term sender health.

Qualifications

• 5+ years of hands-on experience in email deliverability, email infrastructure, marketing automation, or a closely related field.
• Demonstrated experience managing high-volume email programs sending thousands of emails per month.
• Strong understanding of ISP filtering methodologies and deliverability best practices.
• Experience working with Google Postmaster Tools, DMARC reporting, sender reputation monitoring, and email authentication protocols.
• Experience identifying and resolving deliverability issues including spam placement, throttling, bounce management, and reputation recovery.
• Knowledge of domain management, DNS configuration, SMTP infrastructure, and email security standards.
• Ability to analyze data, identify trends, and make recommendations based on performance insights.
• Strong communication skills with the ability to work across technical and non-technical teams.

Benefits

• Schedule with no evening or weekend work
• Up to $5,000 annually in childcare reimbursement
• Exclusive access to comprehensive fertility treatment coverage
• FREE weekly group workouts
• Regular happy hours and company-wide events
• Exclusive access to Padres season-long raffle ticket drawings
• FREE coffee, energy drinks, and snacks
• Company-paid parking or MTS pass
• Perfect attendance incentive
• Company paid holidays and PTO
• Medical, dental, and vision plans with a 70/30 cost share
• 401(k) plan with employer matching

Pay

$110,000.00 to $140,000.00