IT Infrastructure Specialist

About the role

Build and maintain reliable, well-documented networks and compute environments for our customer sites. This role focuses on end-to-end physical infrastructure—planning, installing, certifying, and troubleshooting network cabling and hardware—while coordinating closely with customers, vendors, and internal teams to minimize downtime and deliver high-quality outcomes. Additionally, the role entails the procurement, configuration, and setup of peripherals to make our large logistic warehouses work properly. You will work with professionals around the world on solutions for our industry-leading and high-profile customers.

WITRON has roots in Bavaria, Germany, and embodies down-to-earth values throughout the company. Enjoy a stable industry, good food, great people, opportunities for lifelong growth, and a team where everyone supports each other.

Responsibilities

• Ensure strong end-to-end troubleshooting skills for system and network.
• Network Layout Planning:
  • Review floor plans, conduct site surveys, and propose network layouts (IDF/MDF placement, rack elevations, patching matrices).
  • Calculate cable runs, port density, power, and cooling needs.
  • Ensure designs align with standards (e.g., TIA/EIA-568, ISO/IEC 11801) and customer requirements.
• Network Cabling & Certification:
  • Oversee subcontractors terminating and testing copper (Cat5e/Cat6/Cat6A) and fiber (SM/MM) cabling.
  • Verify proper setup by contractors, including rack/cabinet build, patch panel installation, and cable tray dressing; assist as needed.
• Hardware Procurement, Setup & Troubleshooting:
  • Create accurate Bills of Materials (BOMs) and manage hardware ordering with suppliers.
  • Stage, configure, and test switches, routers, wireless APs, PDUs, UPS, and related peripherals.
  • Perform root-cause analysis and remediate Layer 1–2 issues; escalate higher-layer issues as needed.
• Onsite Installation / Supervision:
  • Lead or supervise on-site deployments, including vendor oversight (electricians, GC/MEP, cabling contractors).
  • Organize change windows, cutovers, and migrations with minimal service interruption.
  • Enforce safety, site access, and compliance protocols.
• Customer Coordination & Communication:
  • Serve as day-to-day technical point of contact during projects.
  • Set expectations, communicate timelines, risks, and mitigation plans.
  • Capture sign-offs, punch lists, and change requests; manage handover and training as required.
• Documentation & Quality Assurance:
  • Maintain as-built diagrams, labeling schemas, test certificates, and asset inventories.
  • Update change, incident, and configuration records.
  • Track and report on progress, issues, and completion metrics.

Requirements

• Experience in network cabling and infrastructure deployments across office, warehouse, industrial, or data-center environments.
• Copper & fiber termination and testing; OTDR and certification tools.
• Ability to read drawings: floor plans, rack elevations, single-line, and patching diagrams.
• Basic power and grounding concepts; UPS and PDU basics.
• Familiarity with tooling & platforms: Fluke (or equivalent) certifiers, labelers, crimpers, fiber cleavers, OTDR; ticketing and change tools (e.g., ServiceNow/Jira), documentation (Visio/AutoCAD or equivalents), Excel/SharePoint/OneDrive.
• Valid driver’s license; ability to lift up to 23 kg / 50 lbs, work on ladders and in confined spaces; willingness for travel and occasional after-hours work.

Skills

• Strong customer communication and time management.
• Vendor coordination and clear written documentation.
• Strong attention to detail and ability to multitask.
• Ability to work in a team-oriented, collaborative environment.
• Strong verbal and written communication skills.

Qualifications

• Bachelor’s degree, Associate’s degree, or equivalent experience combined with some educational background.
• Certification in relevant IT infrastructure technologies (e.g., Cisco, Microsoft).
• Experience in installation, migration, and upgrade of technology systems or network solutions.

Schedule

Must be able to travel locally and internationally (up to 100%).

Pay

$60,000

Benefits

• Three (3) bonus opportunities.
• Comprehensive health benefits, including:
  • Company-paid Basic Life, Dependent Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance.
  • 401(k) match.
  • Dental, Vision, Accident, Hospital Indemnity, and Critical Illness Insurance.
• WITRON Bonus program participation once eligible.
• Social benefits and bonuses for life milestones (e.g., "Special Days").
• Brand-name work apparel and professional tools provided.
• Collaborative corporate culture with open-door policy, company events, and team-building measures.
• Career growth and development opportunities.