Eligibility Worker (Public Benefits Specialist) – 3 vacancies (1 is Spanish bilingual required)!

Initial Posting Date: 10/01/2026 | Application Deadline: 10/08/2026 | Agency: Department of Human Services | Position Type: Employee

About the role

The Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP) Portland team is seeking individuals with experience interviewing applicants to determine eligibility for medical, food, cash, and childcare benefits through a trauma‑informed lens. Work is performed in‑person at the East Branch – Portland office on NE Glisan Street. One of the three available positions requires English/Spanish bilingual skills; the bilingual role may receive a 5% differential pay upon passing the required language proficiency test.

Responsibilities

• Interview applicants in‑person and by phone to gather and assess information for benefits such as SNAP, Long Term Care (LTC), TANF, Employment Related Day Care (ERDC), and various Medicaid programs.
• Perform eligibility determinations, redeterminations, and periodic reviews.
• Assist customers in‑person and over the phone who are receiving or applying for benefits.
• Communicate eligibility decisions to applicants.
• Provide person‑centered services with a trauma‑informed approach to identify needs.
• Ensure accurate and timely eligibility determinations.
• Foster a work environment where everyone feels welcomed, appreciated, and valued.
• Participate in professional development opportunities and ongoing cultural‑awareness education.

Requirements

Minimum qualifications: One (1) year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR Two (2) years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An associate degree in a Behavioral Science, Social Science, or a closely related field AND six (6) months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An equivalent combination of education, training, and experience relative to the class concept.

Qualifications

• Experience providing services with respect and compassion for historically marginalized, underserved, or disadvantaged community members.
• Experience using time management and prioritization skills to meet deadlines in a fast‑paced environment.
• Experience recognizing trauma‑related symptoms and behaviors and applying trauma‑informed de‑escalation tactics to minimize re‑traumatization.
• Experience organizing resources for quick access and recall, referencing the most up‑to‑date information and processes in a continually changing environment.
• Experience developing collaborative relationships with colleagues that foster trust, inclusivity, and flexibility.

If selected as a