Eligibility Worker (Public Benefits Specialist) – 3 vacancies (1 is Spanish bilingual required)!

About the role

The Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP) Portland team is seeking Eligibility Workers (Public Benefits Specialists) to work in the East Branch office on NE Glisan Street, assisting community members in‑person and by phone. Three positions are available, one of which requires English/Spanish bilingual skills; the bilingual role may receive a 5% pay differential upon passing the required language test.

Responsibilities

• Interview applicants in‑person and by phone to gather and assess information for benefits such as SNAP, LTC, TANF, ERDC, and Medicaid programs.
• Perform eligibility determinations, redeterminations, and periodic reviews.
• Assist customers receiving or applying for benefits, both in‑person and over the phone.
• Communicate eligibility decisions to applicants.
• Provide person‑centered services using a trauma‑informed approach to identify needs.
• Ensure accurate and timely eligibility determinations.
• Help create a welcoming, appreciated, and valued work environment.
• Participate in professional development and ongoing cultural‑awareness education.

Requirements

Applicants must meet one of the following minimum qualifications:

• One (1) year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two (2) years of experience working with the public, providing assistance and interpreting/applying policies, rules, or guidelines; OR
• An associate degree in Behavioral Science, Social Science, or a closely related field AND six (6) months of experience working with the public, providing assistance and interpreting/applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Qualifications

Preferred attributes include:

• Experience providing services with respect and compassion for historically marginalized, underserved, or disadvantaged community members.
• Strong time‑management and prioritization skills to meet deadlines in a fast‑paced environment.
• Ability to recognize trauma‑related symptoms and behaviors and use trauma‑informed de‑escalation tactics to minimize re‑traumatization.
• Skill in organizing resources for quick access and referencing up‑to‑date information in a changing environment.
• Experience developing collaborative relationships that foster trust, inclusivity, and flexibility.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until reaching the top of the listed salary range).