Eligibility Worker (Public Benefit Specialist) Dallas

About the role

The Oregon Department of Human Services seeks an Eligibility Worker to join the Oregon Eligibility Partnership. This program focuses on timely delivery of eligibility benefits for Oregonians, requiring close collaboration among staff and partners.

Responsibilities

• Conduct interviews or review supplemental materials to make eligibility determinations for medical programs, SNAP, ERDC, TANF, and TA-DVS.
• Complete redeterminations, periodic reviews, and change updates within federal timeframes and intervals.
• Ensure appropriate documentation and forms are completed and sent, information is captured correctly, and actions are notated.
• Communicate eligibility decisions to applicants and send all required notifications within the appropriate timeframe.
• Provide person-centered services with a trauma-informed approach to identify needs.
• Handle and protect sensitive and confidential information appropriately.

Requirements

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

• Experience remaining adaptable and patient as priorities and business needs shift throughout the day.
• Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
• Experience collaborating and communicating effectively both verbally and in writing with customers, colleagues, and diverse communities.
• Experience researching, interpreting, and applying policies and regulations in a work environment with frequently changing priorities.

Minimum Qualifications

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Benefits

• Annual salary increases (until you reach the top of the listed salary range).
• Absolutely no benefits section provided as the original post did not contain specific details.

Contact Information

Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions. Please include the job requisition number when making an inquiry.

Recruiter: Greg Azure
Email: gregory.p.azure@odhs.oregon.gov
Phone: 503-509-6443