Eligibility Worker (Public Benefit Specialist) Astoria - Bilingual English/Spanish Preferred

About the role

The Oregon Department of Human Services is seeking an Eligibility Worker to join the Oregon Eligibility Partnership. This program focuses on providing a coordinated service strategy to ensure timely delivery of eligibility benefits for Oregonians.

Responsibilities

• Conduct interviews or review supplemental materials as needed to make eligibility determinations for applicable ODHS programs.
• Complete redeterminations, periodic reviews, and change updates within federal timeframes and appropriate intervals.
• Ensure appropriate documentation and forms are completed and sent, information is captured correctly, and actions taken are notated.
• Communicate eligibility decisions to applicants and send all required notifications within the appropriate timeframe.
• Provide person-centered services with a trauma-informed approach to identify needs and refer to other agencies and resources as needed.
• Handle and protect sensitive and confidential information appropriately.

Requirements

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

• Experience remaining adaptable and patient as priorities and business needs shift throughout the day.
• Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
• Experience collaborating and communicating effectively both verbally and in writing with customers, colleagues, and diverse communities.
• Experience researching, interpreting, and applying policies and regulations in a work environment with frequently changing priorities.

Qualifications

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Skills

• Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
• Experience collaborating and communicating effectively both verbally and in writing with customers, colleagues, and diverse communities.
• Experience researching, interpreting, and applying policies and regulations in a work environment with frequently changing priorities.

Benefits

• Annual salary increases (until you reach the top of the listed salary range).
• Awarded candidate preference for Veterans and Oregon National Guard servicemembers (current and former).
• Cost of Living Adjustments.
• Public Service Loan Forgiveness Program eligibility.

Pay

$4,519 - $5,988 per month.

Schedule

8:00 a.m. – 5:00 p.m., Monday – Friday Pacific Standard Time (PST).