Eligibility Supervisor

This is a temporary employment opportunity with Tidal Basin, supporting the State of Indiana’s Disaster Relief Fund program. The role offers the chance to join an expert team and facilitate meaningful change by overseeing eligibility operations for disaster assistance.

About the role

The Eligibility Supervisor oversees direct reports within the Eligibility Unit, ensuring efficient review of program applications and serving as the main point of contact for applicants. The role involves managing unit operations, meeting goals, complying with regulatory requirements, and addressing issues identified by Eligibility Specialists. Key responsibilities include reviewing intake forms, determining eligibility, recommending application completions, and finalizing submissions for state approval. The position also focuses on identifying bottlenecks, coordinating resolutions, and maintaining productivity to clear assigned caseloads.

Responsibilities

• Provide project management oversight and collaborate with the team to deliver expert services.
• Offer program oversight and technical assistance on policies, principles, and standard operating procedures.
• Manage project personnel in the eligibility unit with an emphasis on production and performance.
• Develop solutions-oriented strategies to facilitate program growth and success.
• Create management tools for program targeting and performance reporting.
• Maintain knowledge of state and federal regulations and guidance.
• Uphold confidentiality and data integrity policies.
• Resolve program service and procedural issues.
• Monitor and maintain productivity within the unit while managing a team of Eligibility Specialists.
• Ensure high-quality service for applicants.
• Establish performance objectives and provide ongoing feedback.
• Perform other duties as assigned.

Requirements

• Associate or Bachelor’s degree in a relevant field; OR
• 3+ years of experience in case management, disaster case management, application processing, individual assistance, public assistance programs, grant-funded or government programs, or related fields.
• Experience managing a team of professionals.
• Proficiency in MS Office Suite.

Skills

• Excellent organizational and leadership skills with strong attention to detail.
• Strong interpersonal, analytical, and problem-solving skills.
• Proficient computer skills with the ability to learn new systems.
• Demonstrated case management expertise.
• Effective verbal and written communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work independently and proactively identify key steps to achieve client outcomes.
• Strong client relations skills and an understanding of local, state, and federal government structures.
• Experience working with grant programs.

Schedule

This is a production-based role where success is evaluated based on clearing assigned caseloads through queues.

Location: Remote