Eligibility Specialist 2 (Bilingual Spanish Required)

Savista partners with healthcare organizations to deliver revenue cycle improvement services that enable success, support patients, and nurture communities while living our values of Commitment, Authenticity, Respect, and Excellence (CARE).

About the role

As an Eligibility Specialist II, you’ll make a difference in patients’ lives every day by serving as a lifeline for patients navigating stressful healthcare moments. You will meet directly with patients and families, listen to their stories, and help them access financial assistance programs that remove barriers to essential medical care. Using compassion, communication skills, and problem-solving abilities, you’ll guide patients step-by-step through applications for Medicaid, Medicare, disability, and hospital charity programs. This role offers meaningful, people-centered work where your efforts create clear and immediate impact.

Responsibilities

• Serve as a patient advocate, meeting with patients in-person, including bedside, to assess eligibility for financial assistance programs.
• Guide patients through complex application processes for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Collaborate across teams, acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
• Manage a high caseload effectively, prioritizing tasks, following up on pending applications, and meeting deadlines while adhering to productivity and quality expectations.
• Communicate with clarity and empathy, explaining financial responsibilities and assistance options in ways patients can understand.
• Maintain accurate and confidential records, ensuring compliance with HIPAA and organizational policies.
• Use multiple systems and tools to document, track, and report on patient information.
• Support operational needs, including providing limited staffing coverage at nearby hospital locations as needed.
• Complete special projects as assigned.

Requirements

• High school diploma or GED.
• Proficiency in English and Spanish.
• 1+ years of experience in a customer-facing role (financial counseling, healthcare, social services, or similar environments preferred).
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Ability to explain complex information clearly and empathetically.
• Comfort working in fast-paced environments with changing priorities.
• Genuine care for patients’ needs and concerns.
• Reliable transportation and a valid driver’s license.
• Occasional local travel may be required based on operational needs.

Benefits

• Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance.
• Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners.
• Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays, and 40 hours of paid volunteer time each year through our Heart & Soul program.
• Learning & career development: premium LinkedIn Learning access and our SOAR development program.
• Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support, as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources.
• Employee discounts: Perk Spot, discounted cell-phone plans through Previ, and home/auto insurance discounts.

Pay

$21.00–$24.00 per hour.

Schedule

Monday–Friday, 8:00 AM–4:30 PM (schedule flexibility required to meet business needs).

Location

North Vista Hospital – 1409 E. Lake Mead Blvd., North Las Vegas, NV 89030.

Savista RCM is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for over 30 years. We foster a workplace where colleagues feel supported, included, and empowered to make a meaningful impact in a collaborative, mission-driven culture.