Eligibility Specialist I/II - (Bilingual Spanish/Tagalog Required)

About the role

The Position Under direct supervision, employees in this class determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintain current knowledge of program regulations and procedures necessary for program caseload administration; initiate and process casework; identify needs and make appropriate referrals for health, social and/or employment services; and perform related work as required.

Responsibilities

• Determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering.
• Maintain current knowledge of program regulations and procedures necessary for program caseload administration.
• Initiate and process casework.
• Identify needs and make appropriate referrals for health, social and/or employment services.

Requirements

• Bilingual Spanish or Tagalog skills required for this vacancy.
• This position is located in Self Sufficiency Services Division in Health and Human Services Division.
• This recruitment is being conducted to fill one full-time position.
• The list established by this recruitment may also be used to fill future full-time, part-time, limited term, and extra help vacancies for up to one year.

Qualifications

• To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge, skills and abilities.
• Required minimum qualifications:
  • Eligibility Specialist I ($31.91 - $37.76 /Hour): Graduation from an accredited four-year college or university. OR Four (4) years of full-time experience performing clerical duties. Experience must include substantial public contact with clients and basic interviewing for the purpose of gathering information and explaining policies or clarifying information needed. OR Two (2) years of experience with responsibility for one or more of the following: determining eligibility for loans, financial assistance, unemployment, veterans' benefits, or publicly or privately financed health counseling and/or social services programs.
  • Eligibility Specialist II ($36.10 - $42.77/Hour): One (1) year of experience performing duties of the Eligibility Specialist I classification.

Skills

• Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County.

Benefits

• Learn more about the benefits package for this position here.

Pay

• SALARY - Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.

Schedule

• Additional Benefits Info - Click here for additional benefits information for Public Services Employees: https://www.countyofnapa.org/DocumentCenter/View/25886/Benefits-Summary---Public-Service-Employee-PSE. These Benefits Do Not Apply To Extra Help Positions.

Employment Information

• PHYSICAL STANDARDS - Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.
• FINGERPRINTING - All employees hired into allocated positions or extra help positions will be fingerprinted.

Selection Process

• FOR POSITIONS IN THE DEPARTMENT OF CORRECTIONS AND THE PROBATION DEPARTMENT - The selection process will include an oral board interview, psychological assessment, background investigation, and a pre-employment physical exam.

Instructions for Supplemental Application Questions

• Being Bilingual (Spanish/Tagalog) is required for this vacancy. Are you proficient in speaking, reading, and writing in Spanish/Tagalog?
• Describe your educational and/or work experience that would make you the best qualified candidate for this Eligibility Specialist position.
• Tell us about the ways in which you have contributed to the culture and climate of diversity in your current work.
• Describe in detail your experience working on multiple computer programs simultaneously and your experience learning these programs.
• Share your experience working on multiple tasks with multiple deadlines and how you stay organized.
• If selected for this position, a medical screening may be required as part of the pre-employment process.