Eligibility Specialist 2 (Bilingual Spanish Required)

About the Role

As an Eligibility Specialist I, you will make a difference in patients' lives every day by serving as a lifeline for patients navigating stressful moments of their healthcare journey. You will meet directly with patients and families, listen to their stories, and help them access financial assistance programs that remove barriers to receiving essential medical care. Using compassion, communication skills, and problem-solving abilities, you will guide patients step-by-step through applications for Medicaid, Medicare, disability, and hospital charity programs. Every interaction helps someone understand their options, feel supported, and move forward with confidence.

Primary Work Locations

• Renown - Regional Medical Center - 1155 Mill St., Reno NV 89502
• Renown - South Meadows Medical Center - 10101 Double R Blvd, Reno NV 89521
• Renown - Vista Urgent Care - 910 Vista Blvd, Sparks, NV 89434
• Renown - Los Altos Urgent Care - 202 Los Altos Pkwy, Sparks, NV 89436
• Renown - Ryland Urgent Care - 975 Ryland St, Ste 100, Reno NV 89502-1669
• Renown - Healthcare Center - 21 Locust St., Reno NV 89502-1316

What You'll Do

• Serve as a patient advocate, conducting advanced inpatient and outpatient eligibility screenings to identify appropriate coverage options and financial assistance resources
• Engage patients via phone outreach to facilitate their cooperation and support the completion of required screenings and documentation
• Guide patients through complex application processes for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation
• Collaborate and build relationships across teams, acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues
• Manage a high case load effectively, prioritizing tasks, following up on pending applications, and meeting deadlines while also adhering to productivity and quality expectations (KPIs)
• Communicate with clarity and empathy, explaining financial responsibilities and assistance options in ways that patients can understand
• Maintain accurate and confidential records, ensuring compliance with HIPAA and organizational policies
• Use multiple systems and tools to document, track, and report on patient information
• Support operational needs, including providing limited staffing coverage at nearby hospital locations as needed
• Complete special projects, as assigned

Requirements

• High school diploma or GED
• Proficiency in English and Spanish
• 2+ years of experience in a customer-facing role (financial counseling, healthcare, social services, or similar environments preferred)
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail
• Tech savvy with ability to efficiently manage and navigate multiple software systems, applications, and platforms simultaneously
• Ability to explain complex information clearly and empathetically
• Comfort working in fast-paced environments with changing priorities
• Genuine care for patients' needs and concerns with ability to establish rapport with patients through empathetic communication
• Dependable, solution-oriented professional who collaborates effectively with patients, hospital partners, and internal teams and colleagues
• Reliable transportation and a valid driver's license
• Occasional local travel may be required based on operational needs
• May service a worksite that only requires one Eligibility Specialist; colleague must be able to work independently

Work Schedule

Monday - Friday, 8:00 am - 4:30 pm. Schedule flexibility required to meet business needs.

Pay

$22.00-$24.00 per hour

Benefits

• Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance
• Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners
• Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program
• Learning & career development: premium LinkedIn Learning access and our SOAR development program
• Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
• Employee discounts: Perk Spot, discounted cell-phone plans through Previ, and home/auto insurance discounts
• A collaborative, mission-driven culture built on teamwork, empathy, and growth